Amber Robinson
Stanwood,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Virtual Administrative Assistant
Mindful Admins
01.2024 - Current
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Handled confidential information discreetly, ensuring the privacy of clients and executives.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
Member Advocate
The Doctors' Company Insurance Services
11.2021 - 12.2023
- Responded to member inquiries and requests for services via phone, and email.
- Streamlined communication channels for increased efficiency in handling member inquiries and requests.
- Improved response times by optimizing workflow processes within the Member Advocate role.
- Resolved member complaints efficiently and effectively.
- Identified potential risks or conflicts within member accounts, taking proactive measures to prevent future complications.
- Developed strong relationships with members, fostering trust and loyalty to the organization.
Loan Processor
Pathway Financial Group
11.2004 - 01.2021
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
- Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
Education
High School Diploma -
Plymouth Christian Academy
Plymouth08.1998
Skills
- Quality Assurance
- Conflict Mediation
- Personable Nature
- Patient Database Maintenance
- Assertiveness
Timeline
Virtual Administrative Assistant
Mindful Admins
01.2024 - Current
Member Advocate
The Doctors' Company Insurance Services
11.2021 - 12.2023
Loan Processor
Pathway Financial Group
11.2004 - 01.2021
High School Diploma -
Plymouth Christian Academy
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