Overview
Work History
Education
Skills
Timeline
Generic

Amber Robinson

Jefferson,WI

Overview

3
3
years of professional experience

Work History

Health Information Specialist

Ciox Health
03.2023 - Current
  • Used attention to detail to review validity of release of information requests based on state and federal statutes
  • Communicated between multiple agencies and patients in various formats to ensure requests were fulfilled
  • Utilized electronic medical record systems to store, retrieve and process patient data
  • Scanned, located and condensed medical records for various requestor orders.

Patient Services Representative

Fort HealthCare
11.2022 - Current
  • Provided exceptional customer service to patients and visitors in providing directions to locations in the hospital
  • Educated visitors on hospital policies and procedures
  • Utilized electronic medical record to locate patients within the hospital and provide directions to visitors
  • Facilitated telephone communication throughout the hospital using the hospital switchboard.

Float Office Assistant

Fort HealthCare
11.2021 - 03.2023
  • Handled high-call volumes at various clinic locations providing excellent customer service
  • Obtained and entered patient demographics and insurance details into electronic chart
  • Prepared and edited documents to produce precise, accurate and professional communication
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

COVID-19 Contact Tracer

Department Of Health Services
12.2020 - 06.2021
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms
  • Performed record keeping by logging client information within secure contact-tracing software
  • Performed clerical duties collection and input of data entry into electronic database.

Education

B.S - Healthcare and Business Administration

University of Wisconsin - Milwaukee
Milwaukee, WI
12.2021

Skills

  • 35 WPM typing speed
  • Data Entry Skills
  • Electronic Health Records
  • HIPAA and HITECH Requirements
  • Medical Terminology
  • Interpersonal and Written Communication
  • De-escalation Certification (2022)

Timeline

Health Information Specialist

Ciox Health
03.2023 - Current

Patient Services Representative

Fort HealthCare
11.2022 - Current

Float Office Assistant

Fort HealthCare
11.2021 - 03.2023

COVID-19 Contact Tracer

Department Of Health Services
12.2020 - 06.2021

B.S - Healthcare and Business Administration

University of Wisconsin - Milwaukee
Amber Robinson