Amber Robinson
Jefferson,WI
Overview
3
3
years of professional experience
Work History
Health Information Specialist
Ciox Health
Fort Atkinson, WI
03.2023 - Current
- Used attention to detail to review validity of release of information requests based on state and federal statutes
- Communicated between multiple agencies and patients in various formats to ensure requests were fulfilled
- Utilized electronic medical record systems to store, retrieve and process patient data
- Scanned, located and condensed medical records for various requestor orders.
Patient Services Representative
Fort HealthCare
Fort Atkinson, WI
11.2022 - Current
- Provided exceptional customer service to patients and visitors in providing directions to locations in the hospital
- Educated visitors on hospital policies and procedures
- Utilized electronic medical record to locate patients within the hospital and provide directions to visitors
- Facilitated telephone communication throughout the hospital using the hospital switchboard.
Float Office Assistant
Fort HealthCare
Fort Atkinson, WI
11.2021 - 03.2023
- Handled high-call volumes at various clinic locations providing excellent customer service
- Obtained and entered patient demographics and insurance details into electronic chart
- Prepared and edited documents to produce precise, accurate and professional communication
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
COVID-19 Contact Tracer
Department Of Health Services
Madison, WI
12.2020 - 06.2021
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms
- Performed record keeping by logging client information within secure contact-tracing software
- Performed clerical duties collection and input of data entry into electronic database.
Education
B.S - Healthcare and Business Administration
University of Wisconsin - Milwaukee
Milwaukee, WI12.2021
Skills
- 35 WPM typing speed
- Data Entry Skills
- Electronic Health Records
- HIPAA and HITECH Requirements
- Medical Terminology
- Interpersonal and Written Communication
- De-escalation Certification (2022)
Timeline
Health Information Specialist
Ciox Health
03.2023 - Current
Patient Services Representative
Fort HealthCare
11.2022 - Current
Float Office Assistant
Fort HealthCare
11.2021 - 03.2023
COVID-19 Contact Tracer
Department Of Health Services
12.2020 - 06.2021
B.S - Healthcare and Business Administration
University of Wisconsin - Milwaukee