Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Amber Robinson

Horn Lake

Summary

Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Sephora Warehouse
08.2023 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.

Shift Coordinator

Sephora Warehouse
12.2022 - 07.2023
  • Evaluated ongoing employee training requirements based on observed performance gaps and coordinated the delivery of necessary training programs to address identified needs.
  • Successfully managed conflicts among staff members, resulting in improved morale and reduced workplace tension.
  • Contributed to a positive work environment by fostering a team-oriented atmosphere that encouraged collaboration and mutual support among employees.
  • Monitored and improved performance of teams and individual employees.
  • Reduced employee turnover through proper training, support, and open communication channels.
  • Developed strong working relationships with peers from other departments to facilitate smooth interdepartmental coordination during shift transitions or special projects.
  • Verified quality of all work performed to meet demanding targets.
  • Streamlined communication between team members for more efficient problem-solving and decision making.

DC Specialist

Sephora Warehouse
12.2021 - 11.2022
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Assisted in developing strategic plan that aligned with long-term company goals.
  • Ensure on time dispatching of shipments
  • Track the productivity and accuracy of the team and drive results

Lead-Test Operator

Flex, LTD
07.2020 - 09.2021
  • Test Laptops, Troubleshoot/Report failures to Engineers, Check the quality of the units, meet daily quotas, maintain efficiency/ Provide feedback
  • Assisted in training new team members, sharing expertise in test procedures and best practices.
  • Optimized resource utilization by effectively managing test schedules and workload distribution among team members.
  • Upheld high-quality standards across all stages of the product lifecycle by validating compliance with established testing requirements.
  • Improved product quality by conducting thorough tests and identifying areas for improvement.
  • Reduced equipment downtime, maintaining testing devices in optimal condition through regular maintenance and calibration.
  • Increased productivity by prioritizing tasks based on project deadlines and requirements.
  • Demonstrated excellent problem-solving skills, quickly identifying root causes of failures and proposing viable solutions for their mitigation.
  • Maintained a safe working environment, adhering strictly to safety protocols during all testing processes.

Cashier

Fazoli’s
11.2007 - 07.2010
  • Operate and maintain a balanced register, Process transactions, Efficiently and expeditiously take and complete orders, and provide fast customer service

Sales/Customer Service

Alliance Industries, LLC
08.2019 - 11.2019
  • Answer phones, Handle customer inquiries, process purchases, and sales orders, file and organize paperwork, correspond through email with customers and management, and pursue leads.

Server/Bartender/ Administrative Assistant

Outback Steakhouse
09.2011 - 02.2012
  • Operate registers and computers, count money, prepare deposits, and provide excellent customer service in an efficient, hospitable manner, create cocktails, multitask, Organize and upload invoices, run payroll, Pay vendors, Maintain an organized workspace, Correspond with upper management and any other financial or clerical responsibilities that are needed.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Server/ Bartender

AC’s Steakhouse
11.2017 - 03.2020
  • Provide excellent and efficient customer service, multitask with urgency, create a hospitable environment for guests while maintaining the company’s standard of excellence, produce consistent results as well as any other duties required
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Streamlined order-taking process to minimize wait times for diners.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

LBR (Lead Brand Rep) (Assistant Manager), BR (Brand Rep)

Justice
02.2012 - 08.2013
  • Operate registers and computers, Count, and balance drawers, make deposits, Customer Relations, correspond with senior management as well as follow plans/requests made by senior management of senior management, Provide guidance and welcome atmosphere for my Brand Reps and customers, Key Holder
  • Coordinated cross-functional teams to execute successful product launches and seasonal campaigns.
  • Developed comprehensive sales reports for management review, highlighting areas for improvement and strategic adjustments.
  • Resolved escalated customer issues promptly, demonstrating commitment to superior service quality while preserving company reputation.
  • Oversaw inventory management, ensuring optimal stock levels and minimized shrinkage.
  • Enhanced customer loyalty through exceptional service and product knowledge.
  • Achieved top-ranking sales performance consistently by utilizing persuasive communication skills and deep understanding of consumer needs.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Provided exceptional customer service to drive satisfaction.

Education

B.A. - Psychology

University of Memphis
05.2015

A.S. - Pre-Nursing Studies

Northwest Mississippi Community College
12.2012

High School Diploma - undefined

Horn Lake High School
Horn Lake, MS
05.2009

Skills

  • Performance monitoring

  • Task delegation

  • Staff supervision

  • Multitasking and organization

  • Excellent communication

  • Data entry

  • Microsoft office

  • Relationship building

  • Documentation and recordkeeping

  • Motivational leadership

  • Problem-solving

  • Attention to detail

Accomplishments

I improved the workflow of the Retail dock with my Yellow Belt project for the 2024 fiscal year.

Certification

  • YELLOW BELT Training - 2024

Timeline

Operations Supervisor

Sephora Warehouse
08.2023 - Current

Shift Coordinator

Sephora Warehouse
12.2022 - 07.2023

DC Specialist

Sephora Warehouse
12.2021 - 11.2022

Lead-Test Operator

Flex, LTD
07.2020 - 09.2021

Sales/Customer Service

Alliance Industries, LLC
08.2019 - 11.2019

Server/ Bartender

AC’s Steakhouse
11.2017 - 03.2020

LBR (Lead Brand Rep) (Assistant Manager), BR (Brand Rep)

Justice
02.2012 - 08.2013

Server/Bartender/ Administrative Assistant

Outback Steakhouse
09.2011 - 02.2012

Cashier

Fazoli’s
11.2007 - 07.2010

A.S. - Pre-Nursing Studies

Northwest Mississippi Community College

High School Diploma - undefined

Horn Lake High School

B.A. - Psychology

University of Memphis

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Amber Robinson