Amber Robles
Garland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Council Assistant
City Of Dallas
07.2022 - Current
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
- Strengthened constituent relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks/projects.
- Enhanced community engagement by organizing and hosting regular town hall meetings.
- Alerted constituents of government actions and programs by way of newsletters, personal appearances at town meetings and social media outlets.
Speciman Collector
Surscan
09.2019 - 05.2022
- Improved laboratory efficiency by streamlining sample processing and data entry procedures.
- Reduced errors in drug testing reports through meticulous attention to detail and thorough verification of results.
- Enhanced client satisfaction by providing timely and accurate drug test results, contributing to informed decision-making processes.
- Maintained a safe working environment by adhering to strict safety protocols and proper handling of sensitive materials.
- Ensured compliance with federal, state, and local regulations by diligently following all relevant guidelines and procedures.
- Performed routine quality control checks on laboratory equipment, maintaining optimal performance levels and accuracy in testing outcomes.
- Supported clients'' needs through clear communication and timely response to inquiries or concerns about drug test results.
- Strengthened relationships with key stakeholders such as employers, medical professionals, and regulatory agencies through professional interactions and consistent delivery of high-quality services.
- Conducted comprehensive training sessions for new staff members on standard operating procedures for performing drug tests accurately and safely.
Assistant Manager
Covington Credit
09.2017 - 08.2019
- Reduced errors in credit applications with thorough attention to detail and strong organizational skills.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear, concise information about credit policies.
- Maintained compliance with industry regulations and company policies through diligent monitoring of credit processes.
- Increased overall credit approvals by diligently reviewing applications and making informed decisions based on risk assessments.
- Identified potential fraudulent activities using data analysis techniques to protect company assets and minimize losses.
- Developed strong relationships with clients by providing exceptional customer service during all stages of the credit application process.
- Negotiated payment arrangements with delinquent customers, resulting in a significant reduction in outstanding debt balances.
- Evaluated risks associated with extending credit to clients through comprehensive financial analysis of their profile and history.
- Contributed to the development of departmental goals and objectives by actively participating in strategy meetings and offering valuable insights based on experience in the field.
Assistant Store Manager
PLS
10.2010 - 09.2016
- Built strong relationships with clients through consistent communication and excellent customer service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Reduced delinquency rates by implementing effective collection strategies and maintaining open communication with clients facing financial difficulties.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ01.2025
High School Diploma -
Woodrow Wilson High School
Dallas, TX05.2005
Skills
- Verbal and Written Communication
- Email Correspondence
- Event Coordination and Planning
- Social Media Platforms
- Recordkeeping Skills
- Equipment and Instrument Sterilization
- Microsoft Excel
- Special Events
- Community Engagement
- Public Relations
- Local Government
Accomplishments
- Led the accomplishment of improved newsletter open rates by 12% through targeted content and audience segmentation.
- Accomplishments in gaining more community engagement and improving communication with constituents.
- Increasing social media followers and engagement while also establishing regular newsletters to keep constituents informed about local events and initiatives.
- Encouraging constituents to voice their concerns and ideas resulting in a stronger sense of community pride and ownership among residents.
Languages
Spanish
Native or Bilingual
Timeline
Council Assistant
City Of Dallas
07.2022 - Current
Speciman Collector
Surscan
09.2019 - 05.2022
Assistant Manager
Covington Credit
09.2017 - 08.2019
Assistant Store Manager
PLS
10.2010 - 09.2016
Associate of Arts - Business Administration And Management
University of Phoenix
High School Diploma -
Woodrow Wilson High School