Amber Robles
Garland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Council Assistant
City Of Dallas
Dallas, TX
07.2022 - Current
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
- Strengthened constituent relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks/projects.
- Enhanced community engagement by organizing and hosting regular town hall meetings.
- Alerted constituents of government actions and programs by way of newsletters, personal appearances at town meetings and social media outlets.
Speciman Collector
Surscan
Plano, TX
09.2019 - 05.2022
- Improved laboratory efficiency by streamlining sample processing and data entry procedures.
- Reduced errors in drug testing reports through meticulous attention to detail and thorough verification of results.
- Enhanced client satisfaction by providing timely and accurate drug test results, contributing to informed decision-making processes.
- Maintained a safe working environment by adhering to strict safety protocols and proper handling of sensitive materials.
- Ensured compliance with federal, state, and local regulations by diligently following all relevant guidelines and procedures.
- Performed routine quality control checks on laboratory equipment, maintaining optimal performance levels and accuracy in testing outcomes.
- Supported clients'' needs through clear communication and timely response to inquiries or concerns about drug test results.
- Strengthened relationships with key stakeholders such as employers, medical professionals, and regulatory agencies through professional interactions and consistent delivery of high-quality services.
- Conducted comprehensive training sessions for new staff members on standard operating procedures for performing drug tests accurately and safely.
Assistant Manager
Covington Credit
Garland, TX
09.2017 - 08.2019
- Reduced errors in credit applications with thorough attention to detail and strong organizational skills.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear, concise information about credit policies.
- Maintained compliance with industry regulations and company policies through diligent monitoring of credit processes.
- Increased overall credit approvals by diligently reviewing applications and making informed decisions based on risk assessments.
- Identified potential fraudulent activities using data analysis techniques to protect company assets and minimize losses.
- Developed strong relationships with clients by providing exceptional customer service during all stages of the credit application process.
- Negotiated payment arrangements with delinquent customers, resulting in a significant reduction in outstanding debt balances.
- Evaluated risks associated with extending credit to clients through comprehensive financial analysis of their profile and history.
- Contributed to the development of departmental goals and objectives by actively participating in strategy meetings and offering valuable insights based on experience in the field.
Assistant Store Manager
PLS
Plano, TX
10.2010 - 09.2016
- Built strong relationships with clients through consistent communication and excellent customer service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Reduced delinquency rates by implementing effective collection strategies and maintaining open communication with clients facing financial difficulties.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ01.2025
High School Diploma -
Woodrow Wilson High School
Dallas, TX05.2005
Skills
- Verbal and Written Communication
- Email Correspondence
- Event Coordination and Planning
- Social Media Platforms
- Recordkeeping Skills
- Equipment and Instrument Sterilization
- Microsoft Excel
- Special Events
- Community Engagement
- Public Relations
- Local Government
Accomplishments
- Led the accomplishment of improved newsletter open rates by 12% through targeted content and audience segmentation.
- Accomplishments in gaining more community engagement and improving communication with constituents.
- Increasing social media followers and engagement while also establishing regular newsletters to keep constituents informed about local events and initiatives.
- Encouraging constituents to voice their concerns and ideas resulting in a stronger sense of community pride and ownership among residents.
Languages
Spanish
Native or Bilingual
Timeline
Council Assistant
City Of Dallas
07.2022 - Current
Speciman Collector
Surscan
09.2019 - 05.2022
Assistant Manager
Covington Credit
09.2017 - 08.2019
Assistant Store Manager
PLS
10.2010 - 09.2016
Associate of Arts - Business Administration And Management
University of Phoenix
High School Diploma -
Woodrow Wilson High School