Amber Robles
Tucson,AZ
Summary
Proactive Deli Cheese Master/Manager, Floral Manager, and Courtesy Clerk with extensive experience in customer service, team leadership, and budget management. Enhanced customer satisfaction through effective dispute resolution and high-quality service delivery. Skilled in staff training and development, strategic planning, and cross-functional teamwork, bringing a strong focus on operational efficiency and growth. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
Deli Cheese Master/ Manager
Frys Food Store 694
2022.03 - 2024.06
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Floral Manager
Frys Food Store 694
2020.12 - 2024.06
- Mentored junior staff members, fostering a positive team environment and improving overall performance.
- Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.
- Trained employees on customer order taking and basic floral arranging.
- Inventoried plants and flower care supplies and ordered more.
- Managed staff scheduling, balancing employee availability with store needs while minimizing overtime costs.
- Conducted regular quality checks on incoming flowers to ensure optimal freshness and longevity in arrangements.
- Oversaw daily store opening procedures, ensuring cleanliness standards were met before welcoming customers.
- Decreased shrink by 5% through close monitoring of department.
- Delivered exceptional service to walk-in customers by providing personalized consultations and designing custom floral arrangements on the spot.
- Supervised employees in floral department.
- Trained new employees in proper design techniques, customer service skills, and store policies for a seamless integration into the team.
Courtesy Clerk
Fry's Food And Drug
2016.03 - 2017.10
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 10 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
Education
GED -
Pascua Yaqui GED/ High School Equivalency
7400 S Settler Ave, Tucson AZ 8574612.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Cross-Functional Teamwork
- Sales Techniques
- Schedule Preparation
- Budget Control
Timeline
Deli Cheese Master/ Manager
Frys Food Store 694
2022.03 - 2024.06
Floral Manager
Frys Food Store 694
2020.12 - 2024.06
Courtesy Clerk
Fry's Food And Drug
2016.03 - 2017.10
GED -
Pascua Yaqui GED/ High School Equivalency
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