Amber Rodarte
Richmond
Summary
Dedicated and driven professional with an unwavering work ethic and a passion for trailblazing in every endeavor. Known for breaking barriers through innovative and creative approaches, I am committed to pushing boundaries and challenging the status quo. My relentless pursuit of knowledge is evidenced by my commitment to continuous education, staying abreast of industry trends, and actively seeking opportunities for professional development. I thrive in collaborative environments, bringing a willingness to work closely with diverse teams to achieve common goals. A purist at heart, I am deeply committed to contributing to the growth and betterment of the organization, leveraging my skills and creativity to drive positive change and foster a culture of excellence
Overview
12
12
years of professional experience
Work History
Administrative Manager
City Of Sugar Land
11.2023 - Current
- assist the Director with special projects.
- Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
Sr. Administrative Coordinator
City Of Sugar Land
04.2023 - 11.2023
- Streamlined office operations by implementing efficient administrative systems and processes.
- Enhanced team productivity by coordinating schedules, managing communication, and organizing resources.
- Reduced operational costs with diligent expense tracking and budget management.
- Facilitated timely project completion through effective deadline coordination and progress monitoring.
- Improved interdepartmental collaboration by establishing clear communication channels and fostering professional relationships.
- Boosted employee morale with well-organized event planning for company functions, meetings, and conferences.
311 Contact Ambassador
City Of Sugar Land
10.2021 - 04.2023
- Led community engagement indicatives
- Assisted residents with city complaints and needs.
- Acted as a key knowledge holder
- Enhanced the reputation of the City by show casing the best customer service.
- Supported Crisis management efforts by coordinating with local dispatch and emergency management departments
- Facilitated smooth call transitions for residents and employees
- Collaborated with other local governmental organizations to promote social development and to better assist the residents
Customer Service Representative
Conditioned Air
02.2021 - 10.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Classic Chevrolet Sugarland
07.2020 - 10.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Key Holder Supervisor
Chuys
11.2018 - 06.2020
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Collaborated with management to develop innovative marketing campaigns that drove foot traffic and boosted sales.
Manager
Grimaldi's
06.2012 - 11.2018
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Education
High School Diploma -
Stephen F Austin High School
Sugar Land, TX06.2012
Skills
- Policy and Procedure Modification
- Payroll Control
- Event Execution
- Media Relations
- Policy Development
- Organization and Multitasking
- Vendor Negotiations
- Employee Development
- Performance Evaluations
- Customer Service Management
- Hiring and Training
- Staff Management
Languages
Spanish
Native or Bilingual
Timeline
Administrative Manager
City Of Sugar Land
11.2023 - Current
Sr. Administrative Coordinator
City Of Sugar Land
04.2023 - 11.2023
311 Contact Ambassador
City Of Sugar Land
10.2021 - 04.2023
Customer Service Representative
Conditioned Air
02.2021 - 10.2021
Customer Service Representative
Classic Chevrolet Sugarland
07.2020 - 10.2020
Key Holder Supervisor
Chuys
11.2018 - 06.2020
Manager
Grimaldi's
06.2012 - 11.2018
High School Diploma -
Stephen F Austin High School
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