Amber Rodriguez
Laurel,MD
Summary
Dedicated customer service professional with over five years of supervisory experience and a strong background in diverse roles including management, sales, and education. Proven ability to lead and motivate teams, foster inclusive environments, and deliver exceptional customer service. Adept at resolving complex issues, optimizing operational efficiency, and implementing effective training. Committed to supporting and developing staff to meet organizational goals As well as devoted to giving customers a positive and memorable experience. Eager to join Howard County Library System as a Customer Service Supervisor to foster a culture of inclusion, develop staff, and enhance community engagement.
Overview
9
9
years of professional experience
Work History
Manager
Love Life Cafe
Laurel, MD
12.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enhanced job performance by providing coaching, mentorship, and training to team members.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Maintained adherence to customer service standards and successfully resolved customer concerns, ensuring high quality service.
- Managed and coordinated daily operations, including inventory management, scheduling, and budgeting.
- Implemented efficient processes to maximize productivity and profitability while minimizing costs.
Sales Associate
Smile Herb Shop
College Park, MD
12.2021 - Current
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Attended weekly team meetings to review performance goals and objectives.
- Helped customers find specific products, answered questions and offered product advice.
- Streamlined inventory management processes to guarantee efficient tracking and organization of herbal products.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Front Desk Receptionist
Floyd’s 99 Barbershop
Ellicott City, MD
06.2020 - 05.2021
- Assisted with scheduling appointments for clients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Responsibly handled office supply management
- Performed fundamental bookkeeping responsibilities alongside appointment and document filing experience via software solutions such as Kronos and My Time.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Scheduled and updated appointments, managing appointment calendars, while maintaining client accounts by obtaining and updating personal and financial information.
Teacher Assistant
The Arc Of Montgomery County
Silver Spring, MD
01.2018 - 06.2020
- Provided instructional support to teachers in accordance with established curriculum guidelines.
- Assisted in the planning and implementation of instructional programs for children with developmental disabilities.
- Monitored and evaluated student performance.
- Collaborated effectively with early childhood professionals to facilitate engaging activities for children in group settings.
- Partnered with educators to determine specific areas for improvement among underperforming students.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Distribution and Receiving Associate
PBD Worldwide
Savage, MD
04.2016 - 01.2018
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
- Assisted in cycle counts as required for maintaining accurate inventory levels.
- Managed all aspects of shipment processing, stock transfers, and order fulfillment.
- Trained and mentored new colleagues in handling the process of preparing outgoing shipments and receiving incoming ones.
Customer Service Representative
Kohls Corp
Laurel, MD
02.2016 - 04.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier Supervisor
Chipotle
Laurel, MD
12.2015 - 02.2016
- Consistently delivered exceptional customer service in fast-paced, high-volume environments.
- Successfully fulfilled a range of duties including cooking, food preparation, and cash handling.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Bachelor of Arts - Psychology
University of Maryland - College Park
College Park, MD05-2021
Associate of Applied Science - Psychology
Anne Arundel Community College
Arnold, MD05-2017
High School Diploma -
Meade Senior Highschool
Fort George G Meade, MD05-2015
Skills
- Business Administration
- Staff Development
- Performance Management
- Team Leadership
- Staff Training and Development
- Operations Management
- Customer Service Excellence
- Team Leadership and Supervision
- Customer Service
- Problem-solving abilities
- Communication and Interpersonal Skills
- Problem Solving and Decision Making
- Time Management
- Adaptability and Strategic Planning
- Financial Management
References
References available upon request.
Timeline
Manager
Love Life Cafe
12.2021 - Current
Sales Associate
Smile Herb Shop
12.2021 - Current
Front Desk Receptionist
Floyd’s 99 Barbershop
06.2020 - 05.2021
Teacher Assistant
The Arc Of Montgomery County
01.2018 - 06.2020
Distribution and Receiving Associate
PBD Worldwide
04.2016 - 01.2018
Customer Service Representative
Kohls Corp
02.2016 - 04.2016
Cashier Supervisor
Chipotle
12.2015 - 02.2016
Bachelor of Arts - Psychology
University of Maryland - College Park
Associate of Applied Science - Psychology
Anne Arundel Community College
High School Diploma -
Meade Senior Highschool
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