Summary
Overview
Work History
Education
Skills
Certification
Timeline
LEADERSHIPPROFILE
Generic

Amber Rodriguez

Simi Valley

Summary

Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Store Manager District Trainer

Petco
06.2020 - Current
  • Areas of responsibility include running multi store locations. Store set up and planning, managing sales, customer experience, operational excellence, talent acquisition, employee engagement, as well as experience in performance management, corrective actions, inventory control, driving KPIs, and strategic leadership/execution
  • Manage and develop a staff of 50+ to produce beyond their capabilities bearing full P&L accountability
  • Serve as a Training Store for the District
  • Hired the right management and staff members and instilled a culture of Health and Wellness and ultimate accountability.
  • Oversaw all aspects of daily store operations including scheduling, budgeting, payroll processing, and policy enforcement.
  • Collaborated with corporate marketing teams on promotional events, driving foot traffic and boosting brand awareness.
  • Mentored new store managers within the district, sharing best practices and providing guidance for a smooth transition into their leadership roles.

STORE MANAGER

JoAnn
01.2019 - 06.2020
  • Provided sales and operational leadership and management for a location with $9MM in sales
  • Accountable for strategic planning, forecasting, P&L accountability, driving revenues, inventory management, loss prevention initiatives, safety, merchandising, customer service/satisfaction, quality initiatives, and execution of company programs
  • Coached, mentored and trained a culturally diverse staff of 30-50 including performance reviews and succession planning
  • Empowers the team and creates a positive environment, for both customers and team members
  • Coaches and inspires the team to drive sales by exceeding customer expectations
  • Develops long-lasting customer relationships by identifying and anticipating customers' needs
  • Builds strategic plans and provides the necessary tools for the team to achieve
  • Exceeded all goals including sales to budget, sales to comp, labor costs, traffic conversation, UPT and AUR.

HAIRSTYLIST/MANAGER

Studio One Salon
08.2018 - 02.2019
  • Managed sales daily and P&L
  • Managed the daily operations of the salon, including scheduling appointments, ordering supplies, and managing budgets.
  • Worked closely with vendors and ordering
  • Prepared equipment and chemicals for use
  • Maintained accurate records of services performed and products used.
  • Monitored inventory levels of retail products ensuring sufficient stock is available at all times.

Store Manager District Trainer

CVS HEALTH
04.2007 - 08.2017
  • Provided operational leadership and management at various locations for the organization with sales of up to $8MM including 24 hour stores
  • Accountable for strategic planning, forecasting, driving revenues, inventory management, loss prevention initiatives, safety, merchandising, customer service/satisfaction, quality initiatives, and execution of company programs
  • Coached, mentored and trained a culturally diverse staff of up to 65 including performance reviews and succession planning
  • Held full P&L accountability
  • Recipient of numerous awards during tenure for top district sales achievement, service excellence, top mystery shop scores, profitability, and lowest shrink
  • Manager of the Year in 2014 for the region
  • Opened a new CVS store located in woodranch for the company
  • Mentored, inspired, developed and promoted several Assistant Managers and Team Leaders to higher positions
  • Increased profits through restructuring store operations in areas including workflow, customer experience, inventory control, and business strategic planning
  • Maintained one of the best employee retention rates in the district with a very capable cross-trained team and deep bench
  • Served as a mentor to other store managers within the District
  • Consistently met and/or exceeded expectations in all KPI areas including sales, conversion, cost control, budgets, payroll, loyalty cards and units per transaction (UPT).

FLORAL MANAGER

Albertson
01.2003 - 01.2007
  • Leads, directs, coaches and assists associates throughout the store in performing their duties
  • Works with and through team to follow and enforce company standards for friendly, prompt and courteous customer service by ensuring that all associates assist customers in locating and when necessary, retrieving merchandise in the store; create and maintain an exceptional customer service culture in their store
  • Manages the overall proficient department of the store and assists in the corporation plan to increase store sales, profits, and service levels
  • Monitors store expenses and ensures that expense targets are met
  • Works with Assistant Store Director and Department Managers to strategize in achieving weekly sales and earnings objectives.

Education

HIGH SCHOOL DIPLOMA -

Charter High

Skills

  • 15 years of management experience
  • Payroll compliance management
  • Building effective teams
  • Operational efficiency management
  • OSHA, Health Department, Weights and Measures
  • Human resources management
  • Financial management
  • Excellent Communication
  • Talent Recruitment and Hiring
  • Microsoft Office (Word, Excel, PowerPoint and Outlook), as well as Kronos/ Time Management/Workday scheduling and payroll

Certification

Cosmetology

Timeline

Store Manager District Trainer

Petco
06.2020 - Current

STORE MANAGER

JoAnn
01.2019 - 06.2020

HAIRSTYLIST/MANAGER

Studio One Salon
08.2018 - 02.2019

Store Manager District Trainer

CVS HEALTH
04.2007 - 08.2017

FLORAL MANAGER

Albertson
01.2003 - 01.2007

HIGH SCHOOL DIPLOMA -

Charter High

LEADERSHIPPROFILE

Highly accomplished, dynamic Sales and Operations Management professional with diverse experience and successful background in highly competitive environments. Expertise in Business Development, Sales, and Training & Development of high performance individuals and teams including startup, turnaround challenges and rapid growth situations. Accomplished in role modeling servant leadership and delivering world-class customer service. Seasoned staff manager and developer who successfully hires, directs and motivates individuals and top performing cross-functional teams to produce optimum, bottom-line results. Other strengths include

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