AMBER Rodriguez

Host

Texas Roadhouse Restaurant

Laredo, Tx

03.2024 - 06.2025

Greeted and seated guests promptly upon arrival at Texas Roadhouse.
Managed reservation system to optimize seating efficiency during peak hours.
Provided menus and informed guests about daily specials and promotions.
Maintained cleanliness and organization of the host stand and entry area.
Handled guest complaints professionally to ensure satisfaction and retention.
Greeted guests and gathered information to seat groups or place on waitlist.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Provided excellent customer service by anticipating customer needs.
Managed incoming calls during busy shifts.
Took reservations over phone and in person.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Provided customers with accurate wait times and monitored waiting list.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Contributed to team efforts by accomplishing related tasks as needed.
Assisted servers in seating guests by escorting them to their tables.
Assisted other departments when needed such as bussing tables or delivering food orders.
Accommodated guests with children and special needs to promote comfortable dining experience.
Processed payments from customers using a POS system.
Stayed attentive to server availability and table turnover to quickly seat guests.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Built positive relationships with other front-of-house and kitchen staff.