Amber Rogers
Fort Worth,TX
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Quick Roofing
Kennedale, TX
06.2023 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Customer Service Cashier
Lowes Home Improvment
Mansfield, TX
02.2022 - 06.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Complied with all health and safety regulations while performing job duties.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Performed daily cycle counts to ensure accuracy of inventory records.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.
- Maintained a clean and safe work area in compliance with OSHA standards.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Assisted in the loading and unloading of materials when required.
- Organized warehouse storage areas by item type and category for easy access and retrieval of products.
- Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
- Followed company safety policies while handling heavy objects manually or with equipment such as forklifts or dollies during the unloading process.
- Provided assistance in physical inventories as requested by management team members.
- Maintained clean work area that adhered to strict safety standards.
- Reviewed work orders to check correctness of deliveries.
- Operated forklifts, power jacks and other motorized equipment to locate and transport material.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
Customer Service Representative
Frederick Air
Frederick, MD
01.2020 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Followed all safety regulations while operating company vehicle.
- Maintained cleanliness of assigned vehicle and ensured it was properly stocked with supplies.
- Collaborated with other drivers on routes when necessary.
- Logged deliveries and pickups and quickly loaded and unloaded deliveries.
Stay at Home Mom
Myself
Emmitsburg, MD
05.2017 - 01.2020
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Daily cleaning
- Daily tutor for school work
- Light nursing duties
- Caregiver for children
- Chauffer
- Secretary work for husbands businesses
- Setting schedules and routines
- Teaching children how to handle situations at hand
Education
High School Diploma -
Mansfield Summit High School
Arlington, TX06-2009
Skills
- Appointment Scheduling
- Data Entry
- Paperwork Processing
- Account updating
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Scheduling
- Documentation
- Shipping and receiving understanding
- Customer Service
- Order Fulfillment
- Positive and professional
- Problem Resolution
- Problem-solving abilities
- Call triaging
References
References available upon request.
Timeline
Customer Service Representative
Quick Roofing
06.2023 - 09.2024
Customer Service Cashier
Lowes Home Improvment
02.2022 - 06.2023
Customer Service Representative
Frederick Air
01.2020 - 01.2022
Stay at Home Mom
Myself
05.2017 - 01.2020
High School Diploma -
Mansfield Summit High School