Overview
Work History
Education
Skills
References
Timeline
Generic

Amber Rogers

Fort Worth,TX

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Quick Roofing
Kennedale, TX
06.2023 - 09.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.

Customer Service Cashier

Lowes Home Improvment
Mansfield, TX
02.2022 - 06.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Complied with all health and safety regulations while performing job duties.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
  • Performed daily cycle counts to ensure accuracy of inventory records.
  • Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
  • Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.
  • Maintained a clean and safe work area in compliance with OSHA standards.
  • Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
  • Assisted in the loading and unloading of materials when required.
  • Organized warehouse storage areas by item type and category for easy access and retrieval of products.
  • Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
  • Followed company safety policies while handling heavy objects manually or with equipment such as forklifts or dollies during the unloading process.
  • Provided assistance in physical inventories as requested by management team members.
  • Maintained clean work area that adhered to strict safety standards.
  • Reviewed work orders to check correctness of deliveries.
  • Operated forklifts, power jacks and other motorized equipment to locate and transport material.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.

Customer Service Representative

Frederick Air
Frederick, MD
01.2020 - 01.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Followed all safety regulations while operating company vehicle.
  • Maintained cleanliness of assigned vehicle and ensured it was properly stocked with supplies.
  • Collaborated with other drivers on routes when necessary.
  • Logged deliveries and pickups and quickly loaded and unloaded deliveries.

Stay at Home Mom

Myself
Emmitsburg, MD
05.2017 - 01.2020
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Daily cleaning
  • Daily tutor for school work
  • Light nursing duties
  • Caregiver for children
  • Chauffer
  • Secretary work for husbands businesses
  • Setting schedules and routines
  • Teaching children how to handle situations at hand

Education

High School Diploma -

Mansfield Summit High School
Arlington, TX
06-2009

Skills

  • Appointment Scheduling
  • Data Entry
  • Paperwork Processing
  • Account updating
  • Product Knowledge
  • Complaint resolution
  • Inbound and Outbound Calling
  • Scheduling
  • Documentation
  • Shipping and receiving understanding
  • Customer Service
  • Order Fulfillment
  • Positive and professional
  • Problem Resolution
  • Problem-solving abilities
  • Call triaging

References

References available upon request.

Timeline

Customer Service Representative

Quick Roofing
06.2023 - 09.2024

Customer Service Cashier

Lowes Home Improvment
02.2022 - 06.2023

Customer Service Representative

Frederick Air
01.2020 - 01.2022

Stay at Home Mom

Myself
05.2017 - 01.2020

High School Diploma -

Mansfield Summit High School

Similar Profiles

CREATE PROFILE
Amber Rogers