Amber Romeo
Las Vegas
Summary
Results-driven hotel management professional with extensive experience in various leadership roles within the hospitality industry. Proven track record in enhancing guest satisfaction, optimizing operational efficiency, and driving revenue growth. Committed to fostering team development and establishing longlasting relationships with guests and staff. Seeking to leverage my expertise in a stable organization that values longevity and professional growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assisant General Manager
Aloft by Marriott
06.2023 - Current
- Company Overview: Aimbridge
- Cultivate a welcoming environment through effective communication and exemplary customer service
- Address and resolve concerns raised by staff and guests, ensuring a positive experience for all
- Oversee daily hotel operations, ensuring compliance with established brand standards and regulations
- Collaborate with department heads to optimize productivity and implement effective solutions to operational challenges
- Ended 2024 as #2 Aloft in the United States for intent to recommend.
- Aimbridge
General Manager
Courtyard by Marriott
11.2022 - 05.2023
- Company Overview: Sunrise Hospitality
- Led hotel sales initiatives, conducting meetings with the sales team to drive business development and account management
- Established and maintained high standards of service across all departments through regular training and performance evaluations
- Managed budget forecasting and financial reviews to align departmental goals with corporate objectives
- Fostered a positive team-oriented atmosphere, prioritizing guest satisfaction and employee morale
- Sunrise Hospitality
Director of Front Office
Embassy Suites by Hilton
08.2021 - 11.2022
- Company Overview: Aimbridge
- Directed all front desk operations to ensure exceptional guest service and financial profitability
- Developed and implemented marketing strategies to enhance occupancy rates and overall revenue
- Monitored staff performance, providing coaching and training to achieve service excellence and operational efficiency
- Aimbridge
Prospect Development Supervisor
Bright Solar Marketing
04.2020 - 07.2021
- Supervised and mentored a team of 15-25 employees, driving performance through daily meetings and targeted coaching
- Achieved top sales performance by implementing effective incentive programs and team engagement strategies
Rooms Manager
Wyndham Destinations
04.2018 - 03.2020
- Managed resort operations, ensuring adherence to service standards while maintaining financial oversight
- Established and nurtured relationships with guests and stakeholders to enhance overall satisfaction
- 98% QA score achieved
- 92% QA Cleanliness score
- Only Daily manager on property
Front Office Manager
Sheraton Hotel and Spa
09.2016 - 02.2018
- Company Overview: Remington Hospitality
- Oversaw front desk operations, ensuring compliance with brand standards and exceptional guest service delivery
- Conducted regular training sessions to enhance team performance and guest interaction
- Oversaw Bell staff department and PBX
- Remington Hospitality
Assistant General Manager
Homewood Suites/Hilton Garden Inn
08.2013 - 09.2016
- Company Overview: Interstate Hotels
- Managed daily activities of hotel, focusing on guest service excellence and operational profitability
- Implemented departmental policies and procedures to enhance team performance and guest satisfaction
- Interstate Hotels
Assistant General Manager
The Voyager Hotel
09.2012 - 08.2013
- Company Overview: Chenega Management
- Managed resort operations, ensuring adherence to service standards while maintaining financial oversight
- Established and nurtured relationships with guests and stakeholders to enhance overall satisfaction
- Chenega Management
Hotel Manager
Extened Stay America
01.2008 - 09.2012
- Successfully maximized revenue and profitability through strategic budgeting and financial management
- Developed positive guest relations and oversaw staff recruitment and training initiatives
Education
Associate of Science - Business Administration And Management
University of Alaska Anchorage
Anchorage, AK05-2015
Skills
- Business operations background
- Training and development skill
- Team leadership strength
- Strategic planning skill
- Member development
- Guest accommodations
- Hospitality management
- Guest relations
- Guest satisfaction
- Operations management
Certification
ServeSafe Manager Certification
Timeline
Assisant General Manager
Aloft by Marriott
06.2023 - Current
General Manager
Courtyard by Marriott
11.2022 - 05.2023
Director of Front Office
Embassy Suites by Hilton
08.2021 - 11.2022
Prospect Development Supervisor
Bright Solar Marketing
04.2020 - 07.2021
Rooms Manager
Wyndham Destinations
04.2018 - 03.2020
Front Office Manager
Sheraton Hotel and Spa
09.2016 - 02.2018
Assistant General Manager
Homewood Suites/Hilton Garden Inn
08.2013 - 09.2016
Assistant General Manager
The Voyager Hotel
09.2012 - 08.2013
Hotel Manager
Extened Stay America
01.2008 - 09.2012
Associate of Science - Business Administration And Management
University of Alaska Anchorage
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