Amber Romero
Rio Rancho,United States
Summary
Dedicated and motivated Medical Assistant skilled in technical, clerical, and patient support. Strong interpersonal communication, committed to obtaining the highest level of patient satisfaction.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Southwest Retina LLC
Albuquerque, NM
08.2023 - Current
- Greeted and checked in patients, updating patient information in the computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying the accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
- Performed data entry tasks related to billing/coding and collections procedures.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Followed up on unpaid claims within standard timelines as outlined by the organization's policies.
- Submitted claims electronically to insurance companies with correct coding
Medical Assistant Extern 180 Hours
Center of Excellence Orthopedics SRMC
Rio Rancho, NM
- Escorted patients to examination rooms and prepared for physician exams, measured vital signs, and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assessed, documented, and monitored the vital signs of patients within an outpatient setting.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Front Office Externship 135 Hours
Perinatal Associates of New Mexico
Rio Rancho, NM
- Took messages from patients and promptly relayed to appropriate staff.
- Managed physician calendar, scheduling patient appointments and procedures.
- Handled new patient intake, signed-in returning patients and advised physicians of patients present in office awaiting examination.
- Registered patients and scheduled appointments.
- Processed patient referrals
- Supported 4 providers in outpatient medical office through coordinating all administrative operations.
Medical Office Secretary
Perinatal Associates of New Mexico
Rio Rancho, NM
08.2022 - 01.2023
- Compiled physical and digital documents, charts, and reports.
- Conducted patient intake interviews to collect medical information and insurance details.
- Managed physician calendar, scheduling patient appointments and procedures.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA and OSHA requirements to safeguard patient confidentiality & safety
- Communicated with patients with compassion while keeping medical information private.
- Knowledge in Intergy, Phreesia, EPIC and ASUS EMR system.
Dental Front Office Receptionist
High Altitude Dental
Albuquerque, NM
07.2020 - 10.2021
- Maintained master calendar and schedule new appointments based on provider availability.
- Transcribed recorded Dentist's diagnoses and recommendations into medical records.
- Read x-rays and intra-oral photos
- Scheduled and confirmed patient appointments and consultations.
- Checked patients in and out, verified insurance, and collected co-pays to keep business administrative and financial records current.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Patient Care Coordinator
Family and Cosmetic Dental Design
Albuquerque, NM
07.2018 - 07.2020
- Explained policies, procedures, and services to patients.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility, and legal requirements.
- Cultivated positive relationships with patients to help the facility meet satisfaction scores and patients obtain the best possible care.
- Established a strong work network by building professional relationships with physicians and fellow employees.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Assistant Property Manager
Shelton-Cook Real Estate Services
Albuquerque, NM
07.2016 - 09.2017
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Explained policies and procedures to tenants and enforced rules.
Branch Manager
QC Financial Services
Albuquerque, NM
02.2010 - 07.2016
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Established and built customer relationships through targeted outreach and initiatives.
- Read personal and commercial financial statements, contextualizing loan or credit applications with credit history and general financial status of applicants.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Education
Certification - Medical Assisting
Carrington College California - Sacramento
Sacramento, CA03.2023
Skills
- Customer Service
- CPR Certified
- Appointment Scheduling
- Detail-Oriented
- Relationship Building
- HIPAA and OSHA Compliance
- Organization and Time Management
- Multi-line telephone skills
- Professionalism
- Multi-tasking
- Reliable
- Empathy
- Billing/Coding
- Insurance Verification
Statement
Given the opportunity, I will be an asset to your company by bringing with me years of experience, a professional attitude, and determination.
Timeline
Front Desk Receptionist
Southwest Retina LLC
08.2023 - Current
Medical Office Secretary
Perinatal Associates of New Mexico
08.2022 - 01.2023
Dental Front Office Receptionist
High Altitude Dental
07.2020 - 10.2021
Patient Care Coordinator
Family and Cosmetic Dental Design
07.2018 - 07.2020
Assistant Property Manager
Shelton-Cook Real Estate Services
07.2016 - 09.2017
Branch Manager
QC Financial Services
02.2010 - 07.2016
Medical Assistant Extern 180 Hours
Center of Excellence Orthopedics SRMC
Front Office Externship 135 Hours
Perinatal Associates of New Mexico
Certification - Medical Assisting
Carrington College California - Sacramento
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