Amber Rosales
Riverview,FL
Summary
Hard-working professional with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects in a compliance environment. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Professional Leader Coach
USAA Federal Savings Bank
03.2020 - Current
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Developed and executed strategic plans for business growth, resulting in increased revenue and market share.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Cultivated strong relationships with stakeholders, improving overall satisfaction and trust in leadership capabilities.
- Directed high-impact projects from conception to completion, consistently delivering on time and within budget constraints.
- Analyzed data trends to inform decision making processes, leading to more informed choices for future actions.
- Drove customer satisfaction rates up by refining internal procedures and enhancing external stakeholder communications.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Collaborated with team to identify sales trends and implemented initiatives to enhance revenue.
- Ensured risks associated with business activities were effectively identified, measured, and monitored according to risk and compliance policies and procedures.
Interim Acting Director
USAA Federal Savings Bank
03.2019 - 04.2020
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maximized department efficiency by evaluating processes and implementing necessary improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Oversaw daily operations, maintaining smooth workflow and effectively managing resources for optimal performance.
- Served as a liaison between upper management and employees, facilitating open dialogue to address concerns or challenges promptly.
- Established a culture of continuous improvement, encouraging open communication and innovative problem-solving within the team.
- Championed employee engagement initiatives, promoting positive workplace culture and increased job satisfaction among team members.
- Developed comprehensive strategic plans to align department objectives with overall organizational goals.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Leader Coach Strategy Lead
USAA Federal Savings Bank
08.2017 - 04.2020
- Collaborated with team to identify sales trends and implemented initiatives to enhance revenue.
- Educated staff on organizational mission and goals to help employees achieve success.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Developed effective improvement plans in alignment with goals and specifications.
- Streamlined communication channels between departments, enhancing collaboration efforts toward shared goals.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Supported clients with business analysis, documentation, and data modeling.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Facilitated workshops with stakeholder groups to gain consensus on priorities and approaches for tackling identified issues or opportunities.
Manager of Operations
USAA Federal Savings Bank
01.2016 - 04.2020
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Trained and guided team members to maintain high productivity and performance metrics.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified gaps in existing compliance processes and recommended updates.
Education
Master of Arts - Executive Leadership
Liberty University
Lynchburg, VA06.2017
Master of Arts - Human Services Counseling
Liberty University
Lynchburg, VA08.2015
Bachelor of Arts - Applied Psychology
Saint Leo University
Saint Leo, FL12.2013
Skills
- Program Evaluation
- Processes and procedures
- Goal-Oriented
- Data Analysis
- Process Improvement
- Influencing Others
- Strategic Planning
- Training and mentoring
- Motivating Teams
- Coaching abilities
- Continuous improvements
- Visionary Thinking
- Staff Management
- Regulatory knowledge
- Risk Identification
Certification
- PROSCI Certified Change Management Practitioner
- Certified EQ-i 2.0 Emotional Intelligence Coach
- Registered Corporate Coach (WABC)
- ABA Certificate in Operational Risk Management
- ABA Certificate in Deposit Compliance
- ABA Certificate in Lending Compliance
- ABA Certificate in BSA and AML Compliance
Timeline
Professional Leader Coach
USAA Federal Savings Bank
03.2020 - Current
Interim Acting Director
USAA Federal Savings Bank
03.2019 - 04.2020
Leader Coach Strategy Lead
USAA Federal Savings Bank
08.2017 - 04.2020
Manager of Operations
USAA Federal Savings Bank
01.2016 - 04.2020
Master of Arts - Executive Leadership
Liberty University
Master of Arts - Human Services Counseling
Liberty University
Bachelor of Arts - Applied Psychology
Saint Leo University