Amber Rosales
San Diego,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Rep
Checkngo
01.2017 - 12.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Reviewed loan applications for accuracy by verifying necessary documentation.
- Facilitated clear communication with clients by explaining loan processes and requirements.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Collected on delinquent accounts to reduce overdue balances.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Advisor
H&M
10.2016 - 12.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Supervisor
$10 Shoe Store
01.2014 - 01.2015
- Monitored sales floor to ensure compliance with company policies and procedures.
- Handled customer inquiries and resolved issues to maintain positive shopping experience.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
Education
HIGH SCHOOL DIPLOMA -
SAN DIEGO HIGH SCHOOL
San Diego01.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Key holder experience
- Relationship building
- Complaint handling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Rep
Checkngo
01.2017 - 12.2020
Sales Advisor
H&M
10.2016 - 12.2017
Supervisor
$10 Shoe Store
01.2014 - 01.2015
HIGH SCHOOL DIPLOMA -
SAN DIEGO HIGH SCHOOL
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