Amber Roscoe
Kearney,MO
Summary
Dedicated Medical Assistant with a proven track record at Saint Luke's Hospital, adept in HIPAA compliance and offering exceptional customer service. Skillfully enhances patient care through efficient clinical documentation and compassionate support. Demonstrates a strong ability to adapt, ensuring high standards of professionalism and ethics in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Medical Assistant
Saint Luke's Hospital
04.2020 - 10.2024
- Sanitized exam rooms to comply with health regulations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Handled telephone communications to assist with office-related queries.
- Prepared lab specimens for diagnostic evaluation.
- Handled organization and filing tasks for maintaining medical records.
- Promoted strong rapport with patients enhancing overall experience.
- Executed various tests, including EKGs, aligned with patient needs in office.
- Monitored and managed medical supply inventory efficiently.
- Ensured a safe clinical setting through rigorous hygiene practices.
- Supported routine diagnostics through specimen collection and processing.
- Supported physicians during minor surgeries.
- Maintained accurate documentation to support seamless patient care.
- Ensured patient safety and comfort during exams.
Caregiver
Self Employed Services
12.2009 - 10.2022
- Handled meal preparation responsibilities.
- Minimized risks to promote optimal health outcomes.
- Supported residents with daily living activities.
- Ensured nutritional needs were met through meal preparation and assistance.
- Maintained cleanliness of patients' bedrooms.
- Cultivated close bonds with clients focusing on emotional support and companionship.
- Recorded notable changes in clients' conditions.
- Facilitated client activities to improve quality of life and promote self-sufficiency.
- Ensured families were informed about caregiving duties and patient status.
- Monitored client vital signs and administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided accurate daily documentation to support care plan modifications.
- Facilitated transportation for events and activities.
Medical Assistant
KCUC
09.2018 - 01.2020
- Ensured patients understood follow-up care for optimal results.
- Sanitized exam rooms and medical equipment.
- Recorded medication information and symptoms.
- Collected patient medical history during intake.
- Directed incoming calls to appropriate staff members.
- Organized diagnostic materials for laboratory examination.
- Organized medical records to facilitate easy retrieval and access.
- Cultivated trust by demonstrating commitment to quality care.
- Upholded safety standards through proper waste management.
- Increased patient understanding through procedural explanations.
- Prepared operating room for procedures.
- Adhered to sterilization procedures for medical instruments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Medical Assistant
Pediatric Care North
09.2016 - 09.2018
- Sanitized exam rooms and medical equipment daily.
- Recorded symptoms and allergies accurately.
- Handled telephone communication efficiently, offering assistance and routing calls.
- Enhanced clinic's reputation through strong patient relations.
- Provided care plan instructions to patients.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Medical Assistant
Kelling Chiropractic Center
09.2013 - 07.2016
- Answered patient inquiries.
- Addressed inquiries and resolved issues over the phone.
- Executed tasks related to medical record management such as document filing, organization and scanning.
- Strengthened clinic commitment to quality care through strong patient relationships.
- Increased patient understanding and comfort by detailing medical processes.
- Elevated the quality of patient interactions with timely support.
- Oriented and trained new staff on proper procedures and policies.
- Resolved billing questions accurately.
- Accelerated approvals through efficient coverage verification.
- Supported creation of compliant operational guidelines.
- Revamped registration process to ease administrative tasks for healthcare personnel.
- Executed patient invoicing with precision for accurate financial records.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Exhibited respect, friendliness, and eagerness to assist when required.
- Passionate about learning and committed to continual improvement.
- Effectively covered shifts at all hours throughout the week.
Cashier
K-Mart Department Store
11.2004 - 05.2006
- Completed sales transactions using different forms of payment.
- Adjusted working hours to fulfill company needs.
- Welcomed customers upon store entry and addressed their needs.
- Ensured accurate transaction handling in all payment forms.
- Maintained accurate count of cash in drawers during each shift period.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries, delivering exceptional service.
- Restocked and organized merchandise in front lanes.
- Set up new sales displays each week with fresh merchandise.
- Assisted different teams upon request, proving versatility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Contributed to productive teamwork.
- Demonstrated dedication to ongoing self-improvement.
Education
Bachelor In Social Work - Social Work
Walden University
Minneapolis, MNAssociate Degree In Medical Assisting - Medical Assistance
Pinnacle Career Institute
Kansas City, MO11.2014
General Diploma - General Studies
Liberty High School
Liberty05.2007
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Phlebotomy
- Reliable team player
- Procedure assistance
- CPR
- Immunization administration
- Compassionate
- Laboratory specimen collection
- Professionalism and ethics
- Insurance verification
- Compassionate caregiver
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Sterile technique
- Adaptable
- OB/GYN procedures
- Simple dressings
- Prioritizing stat orders
- Reliable transportation
Timeline
Medical Assistant
Saint Luke's Hospital
04.2020 - 10.2024
Medical Assistant
KCUC
09.2018 - 01.2020
Medical Assistant
Pediatric Care North
09.2016 - 09.2018
Medical Assistant
Kelling Chiropractic Center
09.2013 - 07.2016
Caregiver
Self Employed Services
12.2009 - 10.2022
Cashier
K-Mart Department Store
11.2004 - 05.2006
Bachelor In Social Work - Social Work
Walden University
Associate Degree In Medical Assisting - Medical Assistance
Pinnacle Career Institute
General Diploma - General Studies
Liberty High School
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