Amber Rose
Waynesville,NC
Summary
Driven by a passion for customer satisfaction, I leveraged my problem resolution and CRM skills at Sherwin Williams Co to enhance client relations and streamline service processes. As an Assistant Graphic Designer at ASR Graphics, I significantly improved project efficiency. My leadership as a Customer Service Manager at Rent Ready focused on team collaboration and customer loyalty, achieving notable service excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Sherwin Williams Co
Waynesville, NC
05.2021 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Opening new Commercial sales accounts for the store.
Assistant Graphic Designer
ASR Grahpics
Maiden, NC
08.2019 - 05.2021
- Developed custom icons and graphics for use in web and print materials, enhancing visual communication across various mediums.
- Conceptualized creative designs for print materials, banners, and signs.
- Reduced project turnaround time by efficiently managing tasks and adhering to strict deadlines.
- Enhanced brand consistency by creating visually appealing marketing materials and graphics.
Customer Service Manager
Rent Ready
Charlotte, NC
08.2017 - 05.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
Associate of Arts - Graphic Design
Catawba Valley Community College
Hickory, NC05.2019
Associate of Applied Science - Early Childhood Education
Appalachian State University
Boone, NC05.2017
Skills
- Customer Relationship Management (CRM)
- Telephone Etiquette
- Complaint Handling
- Problem Resolution
Timeline
Customer Service Specialist
Sherwin Williams Co
05.2021 - Current
Assistant Graphic Designer
ASR Grahpics
08.2019 - 05.2021
Customer Service Manager
Rent Ready
08.2017 - 05.2021
Associate of Arts - Graphic Design
Catawba Valley Community College
Associate of Applied Science - Early Childhood Education
Appalachian State University