Amber Ross

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Executed wire transfers, stop payments and check cashing.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Answered telephone inquiries on checking and savings accounts

- Was selected by my Supervisor to send out the daily Bulletins via email to our team to keep everyone updated on all requirements and changes.
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
- Provided excellent service and attention to customers through phone conversations.
- Assessed individual clients' financial situations to develop strategic financial planning solutions such as helping set up digital alerts and offering services that would help better keep track of their finances.
- Assisted customers with gaining access to view their banking information online. Including walking them through on how to navigate their online account to make payments, send money through Zelle, wire money, bill pay, ect.
- Provided knowledge to customers about nightly processing, posting and cut off times to avoid overdraft fees and keep track of deposits.