Amber Ross
Eau Claire,WI
Summary
Hardworker with proven history of positive customer/employer feedback for exceptional service. Skilled in organizing and multitasking to promote safety and convenience in any workplace environment. Approachable and friendly individual.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bagger
Woodmans Market
01.2024 - Current
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Provided excellent customer service by addressing inquiries and assisting with locating products.
- Contributed to positive work culture through effective communication and collaboration with coworkers.
Amazon Delivery Driver
Rhanz Transportation
10.2022 - 08.2023
- Successfully completed deliveries within specified time frames while maintaining safety standards at all times
- Developed excellent communication skills while interacting with customers in person, over the phone, or via text message
- Utilized relevant map programs and GPS systems to navigate routes.
Picker/Packer
Eby Brown
01.2022 - 10.2022
- Accurately picked, packed and shipped orders in a timely manner
- Identified and located products within warehouse after reading orders
- Maintained cleanliness of work area while adhering to safety regulations
- Collaborated with other team members to meet production goals on time.
Customer Service Associate
Cherry Pickers
03.2021 - 11.2021
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Computed sale prices and totaled purchases with POS system or cash register
- Followed up with customers to support satisfaction and resolve any issues.
Wireless Specialist
Cricket Wireless
10.2020 - 03.2021
- Maintained knowledge of current products, services, procedures, promotions, pricing, policies, and processes
- Utilized strong organizational skills to manage multiple tasks while maintaining accuracy and attention to detail
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Assisted with mentoring new employees during and after training
- Actively participated in team meetings offering suggestions for improving operational efficiencies.
Education
High school diploma -
Memorial High School
Eau Claire, WI06.2017
High school -
Lake Holcombe School
Holcombe, WI06.2016
Skills
- Attention to Detail
- Teamwork and Collaboration
- Time management
- Dependability and Honesty
- Complex Problem Solving
- Verbal and Written Communication
- Delivery Driver Experience
- Shipping and Packaging
- Sales Quota Achievement
- Mentoring
- Warehouse Experience
- POS
- Cash Handling
- Merchandising
- Organizational Skills
- Microsoft Office (10 years)
- Leadership
Certification
- Driver's License, 05/01/18, 04/01/26
- CPR Certification, 10/01/22, 09/01/24
Timeline
Bagger
Woodmans Market
01.2024 - Current
Amazon Delivery Driver
Rhanz Transportation
10.2022 - 08.2023
Picker/Packer
Eby Brown
01.2022 - 10.2022
Customer Service Associate
Cherry Pickers
03.2021 - 11.2021
Wireless Specialist
Cricket Wireless
10.2020 - 03.2021
High school diploma -
Memorial High School
High school -
Lake Holcombe School