Amber Ross

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

• Welbehealth, 07/2023, Present, People Coordinator, Administer, maintain and audit HRIS and other people-related systems, ensuring data integrity, accuracy and system functionality, Manage HR alias inboxes and provide timely support to all internal and external inquiries, working alongside HR team to ensure all issues are resolved and escalated if/when necessary, Accurately document and promptly report employee data changes to the payroll department, ensuring updates are made well in advance of payroll processing, Organize and maintain digital files for People Operations, including personnel records, templates, process documents, and other related materials., Employee Relations: Handle basic employee inquiries and concerns, escalating more complex issues to the HR Manager/HRBP as necessary, Continue to perform all LMS duties as well
• LMS Coordinator, 08/2021, Present, Work with Subject Matter Experts (SME) to identify training needs. Assist in the evaluation, design, and implementation of the Learning Management System (LMS)., Act as liaison with LMS programmers and troubleshoot all problems or changes., Create, assign, and track all training records and training requirements in the Learning, Create supporting and training material such as manuals or guides including media, Create modes of assessment, such as tests or quizzes, to measure the effectiveness of the course(s)
• Next Level Apparel, 12/2017, 04/2021, Customer Service Representative II, Order Entry via phone, online, EDI 850/940 drop ship, or in person, Communicate with the customers via emails, over the phone, live chats, or face to face., Respond to the problems of the customer promptly. Look after the customer accounts and update their transaction status., Draft the necessary documents, letter or statements, as required by the customer. Maintain records of interactions with the customers in an orderly manner., Prepare Inbound/Outbound documents such as Packing list, Bill of Lading, Letter of Credit and other export declarations., Ensure preparation of cargo manifests such as details of consignor, consignee, quantity of goods, origin, destination and value. Prepare export documents for the agents such as commercial invoice, packing list, pro forma invoice, bill of lading, certificate of origin etc., Troubleshoot technical issues on website: reset locked accounts, account approvals, update pricing.
• Jerry’s Cleaners, 05/2011, 04/2018, Store Manager, Communicating regularly with all team members’ through one-on one discussion, group meetings, soliciting input, answering questions, and ensuring communications is open between management and all team members., In charge of employee relations from handling complaints from employees to enforcing company policies., Schedule and organize interviews with suitable candidates. Communicate requirements and duties to prospective candidates., Responsible for maintaining and over-seeing contract operations with various government, companies and church entities., Developed a commercial and government cleaning contract plan responsible for acquiring several contracts from direct competitors including the City of Carson, Los Angeles County Sheriff Department, and various churches throughout the area.
• Live Nation Entertainment, 02/2016, 06/2016, Human Resources Intern, Performed administrative and office support activities for multiple supervisors., Prepare and maintain employee files, assuring accuracy, compliance and confidentially. i.e.: unemployment claims, verifications, and I9 status., Maintains files of profit-sharing plan history, profit sharing data, correspondence, reports, and forms., Assist Human Resources Manager in obtaining statistics and information in renewal process of any Health, Life and Retirement plans that benefit the company.