AMBER ROSS
Council Bluffs,IA
Summary
Dynamic and dedicated professional with extensive experience at Henry Doorly Zoo and Aquarium, excelling in animal behavior observation and public education. Proven ability to enhance visitor engagement and foster community involvement through innovative programs. Strong communicator and dependable team player, committed to promoting conservation and ensuring animal welfare.
Overview
10
10
years of professional experience
Work History
Zookeeper
Henry Doorly Zoo and Aquarium
03.2023 - Current
- Assisted in successful breeding programs by closely monitoring animal behavior, health, and interactions.
- Assisted with the development of new exhibits or renovations by providing input on species-specific requirements and optimal exhibit design features.
- Improved visitor engagement with educational talks, sharing insights on animal conservation and behaviors.
- Minimized stress on animals during routine husbandry tasks by employing low-stress handling techniques based on each species'' unique characteristics.
- Facilitated volunteer training sessions to improve knowledge of proper handling techniques and general safety protocols around animals.
- Increased public awareness on conservation efforts, organizing community events and workshops.
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
- Developed volunteer programs, engaging community in conservation efforts and zoo activities.
Front Desk Receptionist
Country Inns & Suites By Radisson
02.2019 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Housekeeper
Holiday Inn Express Hotel
09.2017 - 04.2021
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Laundry and Dry Cleaning Assistant
Wash Daze Coin Laundry
10.2015 - 01.2020
- Improved overall service quality by regularly performing routine maintenance checks on equipment, reporting any issues promptly for timely repairs.
- Safeguarded client satisfaction with meticulous attention to detail during the ironing and pressing phase, resulting in wrinkle-free garments that met high-quality standards.
- Reduced garment damage rates by carefully inspecting items for stains or damages before processing.
- Assisted in maintaining inventory levels, ordering supplies as needed to avoid disruptions in daily operations.
- Delivered exceptional customer service when interacting with clients during drop-off and pick-up times, addressing any concerns or questions professionally.
- Assisted in training new employees on company policies, laundry techniques, and equipment usage, fostering a collaborative learning atmosphere.
Education
Bachelor - Human Resources Development
Iowa Western Community College
Council Bluffs, IA05-2024
High School Diploma -
THOMAS JEFFRDSON HIGH SCHOOL
Council Bluffs, IA05-2012
Skills
- Behavior observation
- Animal training
- Animal nutrition
- Public education
- Zoo safety protocols
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Honest and dependable
- Multitasking
- Excellent communication
Timeline
Zookeeper
Henry Doorly Zoo and Aquarium
03.2023 - Current
Front Desk Receptionist
Country Inns & Suites By Radisson
02.2019 - 08.2023
Housekeeper
Holiday Inn Express Hotel
09.2017 - 04.2021
Laundry and Dry Cleaning Assistant
Wash Daze Coin Laundry
10.2015 - 01.2020
Bachelor - Human Resources Development
Iowa Western Community College
High School Diploma -
THOMAS JEFFRDSON HIGH SCHOOL