Amber Rutledge
Paradise,California
Summary
Experienced professional seeking a position to add value to a company's success. Skilled and motivated to secure a fulfilling, long-term career opportunity. Looking for a company that promotes a harmonious blend of culture and business, fostering an environment conducive to growth and collaboration.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clinic Manager
Orthopedic Associates of Northern California
03.2023 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Negotiated with suppliers to reduce costs of medical supplies, contributing to budget efficiency.
- Enhanced team morale and reduced staff turnover by establishing comprehensive employee recognition program.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Operations Administrator
Chico Immediate Care
05.2019 - 03.2023
- Managed daily clinic workflow operations, leading management staff and overseeing 45 employees.
- Licensed Health Care Provider recruitment, credentialing, onboarding
- Work closely with CEO on all policies and procedures for the corporation, Create documents on Google Drive, take notes for all meetings
- Help with marketing strategies
- Lead Compliance/Safety program of the corporation
- Oversee company culture committee
- Assist Human Resources with hiring, onboarding, terminations, and payroll
- Assist bookkeeper by inputting Vendor bills, balance checkbook, pay bills
- Work side by side with billing manager and billing team on credentialing payor contracts, assist in insurance payor negotiations and billing issues
- Work with EMR Athena Health and our Revenue Cycle team
- Communication: writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas, negotiates/resolves differences, leads group discussions, provides feedback, persuades others, provides well-thought-out solutions, gathers appropriate information, confidently speaks in public
- Interpersonal Skills: Works well with others, sensitive, supportive, motivates others, shares credit, counsels, cooperates, delegates effectively, represents others, understands feelings, self-confident, accepts responsibility
- Research and Planning: forecasts/predict, creates ideas, identifies problems, meets goals, identifies resources, gathers information, solves problems, defines needs, analyzes issues, develops strategies, assesses situations
- Organizational Skills: handles details, coordinates tasks, punctual, manages projects effectively, meets deadlines, sets goals, keeps control over budget, plans and arranges activities, multi-tasks
- Management Skills: leads groups, teaches/trains/instructs, counsels/coaches, manages conflict, delegates responsibility, makes decisions, directs others, implements decisions, enforces policies, takes charge
Manager/ Compliance Officer
Paradise Drug and Medical Supply
10.2001 - 05.2019
- Manager: Oversee staff and enforce policies, maintain invoices, order supplies, customer service, upkeep of showroom, Pioneer Rx (pharmacy program) updates and any software changes
- Compliance Officer: Write company policies for all 3 business within the corporation, OSHA, HIPAA, keep business compliant with all Federal, State, and Local laws
- Helping all staff understand all the rules that affect their positions
- Communication: writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas, negotiates/resolves differences, leads group discussions, provides feedback, persuades others, provides well-thought out solutions, gathers appropriate information, confidently speaks in public
- Interpersonal Skills: works well with others, sensitive, supportive, motivates others, shares credit, counsels, cooperates, delegates effectively, represents others, understands feelings, self-confident, accepts responsibility
- Research and Planning: forecasts/predicts, creates ideas, identifies problems, meets goals, identifies resources, gathers information, solves problems, defines needs, analyzes issues, develops strategies, assesses situations
- Organizational Skills: handles details, coordinates tasks, punctual, manages projects effectively, meets deadlines, sets goals, keeps control over budget, plans and arranges activities, multi-tasks
- Directed operations, enforced policies, and resolved conflicts effectively.
Education
Energy Psychology Certification -
EFT Universe
02.2025
High School or Equivalent - General Education
Paradise High School
06.2001
Skills
- Manager
- Compliance officer
- Administrative Experience
- Executive Assistant Experience
- Leadership Training
- Customer Service
- Medical office experience
- Office Management
- HIPAA
- Event Planning
- Human Resources
- Microsoft Office
- Calendar Management
- Payroll
- Microsoft Outlook
- Recruiting
- Research
- Presentation Skills
- Project Management
- Employee Orientation
- Multi-Line Phone System
- Account Management
- Interviewing
- Accounts Receivable
- Accounts Payable
- Conflict Management
- Events Management
- Microsoft Excel
- Leadership
- Warehouse experience
- Front desk
- Supervising experience
- Medicare
- Negotiation
- QuickBooks
- Bookkeeping
- Medical terminology
- Communication skills
- Office manager experience
- Windows
- Financial Report Writing
- Business management
Certification
CPR Certification, 03/2021 - Present
- Certified Medical Manager (CMM) - Professional Association of Health Care Office Management.
Timeline
Clinic Manager
Orthopedic Associates of Northern California
03.2023 - Current
Operations Administrator
Chico Immediate Care
05.2019 - 03.2023
Manager/ Compliance Officer
Paradise Drug and Medical Supply
10.2001 - 05.2019
Energy Psychology Certification -
EFT Universe
High School or Equivalent - General Education
Paradise High School
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