Amber Saad
Dryden,MI
Summary
Seasoned waitress/bartender with successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Contributed significantly to improved customer retention rate in previous role through consistent delivery of quality service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress/Head Barista
Silver Grill
Imlay City, MI
05.2018 - 11.2024
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Filled condiments and napkin containers during slack periods.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
- Resolved customer complaints in a professional manner while following company policies and procedures.
Server
Leo's Coney Island
Lake Orion, MI
04.2024 - 07.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Implemented feedback from customers to improve service quality and menu offerings.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Sales Consultant and Credit Consultant
RightWay Automative Credit
Waterford, MI
04.2019 - 06.2023
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Performed cold calls to prospective customers to introduce company offerings.
- Maintained accurate records of all sales activities in the CRM system.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Handled credit and debit card payment processing to complete purchasing experience.
- Addressed customer questions and concerns regarding products and services.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Provided detailed information about vehicle features, trim levels, options and warranties.
- Arranged test drives for potential buyers and answered questions regarding the vehicles' performance.
- Negotiated with customers to close sales at agreed upon prices.
- Adhered to dealership policies in order to maintain customer satisfaction and ensure repeat business.
- Demonstrated strong communication skills when interacting with customers both in person and over the phone.
- Developed an understanding of customer's interests by asking qualifying questions.
- Performed basic maintenance tasks such as cleaning vehicles or checking fluid levels prior to delivery.
- Processed paperwork associated with vehicle purchases including title transfers, financing documents and trade-in agreements.
- Facilitated effective working relationships between dealership staff members, vendors and customers.
- Inspected returned vehicles for damage or excessive wear before resale.
- Attended required training sessions on topics such as sales techniques, customer service standards and product knowledge.
- Ensured all company guidelines were followed during transactions by adhering strictly to dealership policies.
- Recorded sales orders, processed paperwork, and delivered documentation to customers to finalize sales process.
- Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Consistently exceeded quotas by pursuing and closing sales.
- Managed sales negotiations and financing options.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Analyzed customer payment histories to assess credit risk profiles.
- Performed due diligence on new applicants by verifying income, assets and liabilities through public records or third-party sources.
- Provided recommendations regarding loans applications based on sound credit evaluation principles.
- Communicated regularly with borrowers throughout the application process.
- Provided training sessions for new staff members on credit analysis techniques.
- Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
- Requested financial documents from customers.
- Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
- Negotiated payment plans with customers, achieving sales and cash flow objectives.
Waitress
Blue Margarita
Woodhaven, MI
10.2018 - 04.2019
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
Manager/Head Bartender
The Fusion
Frankfort, MI
01.2017 - 02.2018
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Manager On Duty
Dollar General
Frankfort, MI
02.2016 - 01.2017
- Audited cash registers at the end of each shift for accuracy.
- Greeted customers upon entry and assisted them in locating products.
- Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Verified that all customers received receipts for their purchases.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Assisted with training new employees on company policies, procedures, and guidelines.
- Maintained accurate inventory levels by conducting physical counts of stock items.
- Processed payments using point-of-sale systems.
- Developed relationships with vendors to ensure timely delivery of merchandise.
- Monitored security cameras to identify potential shoplifters or suspicious activity.
- Adhered to safety standards when handling hazardous materials such as chemicals or heavy objects.
- Oversaw multiple departments within the store ensuring adequate staffing levels at all times.
- Resolved issues between customers and staff members in a professional manner while maintaining company policies.
- Inspected merchandise prior to stocking shelves or displays to ensure quality control standards were met.
- Utilized problem solving skills to resolve customer disputes or complaints quickly and efficiently.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory
- Counted and balanced registers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Mentored newly hired staff in upselling techniques to improve sales.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Store Manager
SUBWAY®Restaurants
Romeo, MI
06.2015 - 02.2016
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Scheduled shifts for staff members based on weekly forecasts.
- Maintained accurate financial records, such as sales receipts and invoices.
- Ensured compliance with all local health regulations related to food safety.
- Managed team of 10-15 employees in fast-paced environment.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Coordinated with suppliers regarding delivery schedules and pricing issues.
- Implemented cost saving initiatives within the store budget guidelines.
- Conducted regular performance reviews with staff members providing constructive feedback.
- Adhered to company policies and procedures while enforcing them among all employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Education
High School Diploma -
Lapeer West High School
Lapeer, MI05-2013
Skills
- Scheduling
- [Software] CRM system proficiency
- Call center experience
- Key holder experience
- Follow-up skills
- Building rapport
- Retail sales customer service
- Hospitality service expertise
- Serving expertise
- Compliance standards
- Effective customer upselling
- Bill computation
- Hospitality and accommodation
- Sales expertise
- Point of sale operation
- Check payment processing
- Allergy awareness
- Bar terminology
- Table turnover
- Menu presentation
- Greeting guests
- Accurate money handling
- Daily specials memorization
- Service prioritization
- Food inspection
- Verbal and written communication
- Negotiation
- Expectation setting
- Sales management
- Employee Training
- Problem-solving abilities
- Conflict Resolution
- Quality Control
- Business Intelligence
- Team building
- Communication Skills
- Complaint resolution
- High-volume dining
- Liquor, wine, and food service
- Product restocking
- Drawer balancing
- Returns processing
- Identification checks
- Cleaning and sanitizing
- Safe service compliance
- Mixology
- Bar operations management
Certification
- ServSafe Alcohol Certification
References
References available upon request.
Timeline
Server
Leo's Coney Island
04.2024 - 07.2024
Sales Consultant and Credit Consultant
RightWay Automative Credit
04.2019 - 06.2023
Waitress
Blue Margarita
10.2018 - 04.2019
Waitress/Head Barista
Silver Grill
05.2018 - 11.2024
Manager/Head Bartender
The Fusion
01.2017 - 02.2018
Manager On Duty
Dollar General
02.2016 - 01.2017
Store Manager
SUBWAY®Restaurants
06.2015 - 02.2016
High School Diploma -
Lapeer West High School