Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic
Amber Sackett

Amber Sackett

Flint,USA

Summary

Experienced assistant general manager skilled in team management, effective communication, and customer service excellence. Developed strong relationships with staff and customers, leading to improved service delivery and satisfaction metrics.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant General Manager

The Catch
Tyler, TX
01.2025 - Current
  • Resolved customer inquiries, complaints, and refunds to enhance satisfaction levels.
  • Developed and maintained effective working relationships with team members and management.
  • Coordinated work handoffs and schedules in collaboration with General Manager.
  • Oversaw daily operations and special projects in a fast-paced environment.
  • Managed team performance through coaching, counseling, motivation, and training.
  • Assisted with inventory management for food and beverage supplies.
  • Conducted interviews and provided training for new team members.
  • Handled cash operations, including safe counts and money drops.

Customer Service/Retail Manager

Gator Waders
Bullard, TX
01.2022 - 01.2025
  • Supervised daily operations of customer service department to enhance efficiency.
  • Handled customer queries and complaints promptly via phone and email.
  • Processed sales orders, returns, exchanges, and refunds for in-store and online transactions.
  • Conducted data entry tracking to maintain accurate records.
  • Coached and counseled customer service representatives to improve performance.
  • Developed policies and procedures to prioritize customer satisfaction.
  • Compiled quarterly reports for customer service metrics and performance evaluation.
  • Assisted wholesale team with order processing, dealer account setup, and payment management.

Assistant Food and Beverage Manager

Willow Brook Country Club
Tyler, TX
05.2021 - 02.2022
  • Reported food and liquor losses, employee issues, member complaints, and other significant matters to management.
  • Resolved member inquiries and fostered satisfaction with products through engagement.
  • Established positive relationships with members and employees using strong interpersonal skills.
  • Coached and counseled employees to enhance performance and productivity.
  • Maintained exceptional standards of customer service throughout operations.
  • Assisted Food and Beverage Manager with bar inventory management.
  • Positioned skilled staff strategically during shifts to optimize productivity.
  • Uphold compliance with company standards for operations, cleanliness, and member safety.

Restaurant Manager

Buffalo Wild Wings
Tyler, TX
11.2018 - 05.2021
  • Reported team behavioral issues, customer complaints, and significant losses to upper management.
  • Resolved customer inquiries and complaints, ensuring high levels of satisfaction.
  • Developed effective relationships with team members and management to promote collaboration.
  • Coordinated work schedules and handoffs with other managers to enhance efficiency.
  • Oversaw daily operations and special projects in a fast-paced environment.
  • Managed team performance through coaching, motivation, training, and direction.
  • Handled money transactions, including safe counts and drops to maintain accuracy.
  • Conducted facility checks for cleanliness and safety compliance in all operational areas.

Bartender

Buffalo Wild Wings
Tyler, TX
08.2011 - 11.2018
  • Verified guest identification to ensure compliance with age requirements for alcohol purchases.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Assisted in setting up the bar for service shift.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Provided drink suggestions to customers based on their preferences.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Greeted customers and provided excellent customer service.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Maintained current knowledge of cocktail, wine, and beer offerings.
  • Replenished garnish trays and liquor supplies to ensure availability.
  • Promoted specials and upsold products to increase revenue.

Server

Applebee’s Grill & Bar
Uvalde, TX
10.2012 - 12.2012
  • Verified guest identification to ensure compliance with age requirements for alcohol purchases.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Assisted in setting up the bar for service shift.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Provided drink suggestions to customers based on their preferences.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Greeted customers and provided excellent customer service.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Maintained current knowledge of cocktail, wine, and beer offerings.
  • Replenished garnish trays and liquor supplies to ensure availability.
  • Promoted specials and upsold products to increase revenue.

Cashier/Server

Tyler’s Too
Bullard, TX
09.2010 - 07.2011
  • Engaged customers through small talk to foster rapport and loyalty.
  • Recommended menu items based on customer preferences to enhance satisfaction.
  • Collaborated with kitchen staff to efficiently process food orders.
  • Greeted guests, presented menus, and accurately recorded orders.
  • Monitored open tabs and utilized POS system for transactions and bill settlements.
  • Promoted daily specials to new customers, contributing to revenue growth.
  • Multitasked effectively to meet operational standards with minimal errors.

Party Coordinator

Tyler Skateplex
Tyler, TX
04.2006 - 08.2010
  • Planned and executed parties, ensuring alignment with participants' preferences.
  • Coordinated party reservations and maintained accurate inventory of supplies.
  • Facilitated engaging activities, including games, prizes, and cake distribution.
  • Greeted guests professionally to foster positive experiences.
  • Responded promptly to inquiries, complaints, and conflicts throughout events.
  • Engaged with children to ensure safety and interest during activities.
  • Obtained signed waivers prior to event commencement to mitigate risks.
  • Served food and beverages while maintaining timely service standards.

Education

High School Diploma -

Bullard High School
Bullard, TX
05.2009

Skills

  • Customer service
  • Team management
  • Inventory control
  • Staff training
  • Conflict resolution
  • Effective communication
  • Employee scheduling
  • Customer retention
  • Food safety and sanitation
  • Organizational skills
  • Problem-solving
  • Delegating work
  • Hiring and onboarding
  • Decision-making
  • Handling escalations
  • MS office
  • Customer focused
  • Cash handling
  • Issue resolution
  • Administrative support
  • Call monitoring
  • Exceptional telephone etiquette
  • CRM software

Certification

  • TABC Certified, Certification to sell and serve alcohol in Texas.
  • Manager Food Handlers Certification, Food delivery and safety certificate.

Websites

References

References available upon request.

Timeline

Assistant General Manager

The Catch
01.2025 - Current

Customer Service/Retail Manager

Gator Waders
01.2022 - 01.2025

Assistant Food and Beverage Manager

Willow Brook Country Club
05.2021 - 02.2022

Restaurant Manager

Buffalo Wild Wings
11.2018 - 05.2021

Server

Applebee’s Grill & Bar
10.2012 - 12.2012

Bartender

Buffalo Wild Wings
08.2011 - 11.2018

Cashier/Server

Tyler’s Too
09.2010 - 07.2011

Party Coordinator

Tyler Skateplex
04.2006 - 08.2010

High School Diploma -

Bullard High School

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