Amber Sackett
Flint,TX
Summary
Customer service leader with 10+ years of experience in team management, client relations, and service excellence. Proven record of improving customer satisfaction, retention, and operational efficiency across retail, hospitality, and e-commerce. Skilled in staff coaching, policy development, CRM systems, and conflict resolution. Adept at building strong teams and delivering exceptional service in fast-paced, customer-driven industries.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant General Manager
The Catch
01.2025 - Current
- Manage customer service delivery in a high-volume restaurant environment.
- Supervise and train staff, maintaining service quality and consistency.
- Handle escalated customer concerns and ensure positive guest experiences.
- Oversee inventory management, vendor orders, and daily financial reporting.
Customer Service & Retail Manager
Gator Waders
01.2022 - 01.2025
- Led the customer service department, improving efficiency and client satisfaction.
- Resolved escalated issues through phone, email, and in-person interactions.
- Managed online and in-store transactions including sales, returns, exchanges, and refunds.
Assistant Food & Beverage Manager
Willow Brook Country Club
05.2021 - 02.2022
- Addressed member concerns, fostering strong relationships and loyalty.
- Coached employees to improve service delivery and member engagement.
- Supported inventory management and operational compliance.
Restaurant Manager
Buffalo Wild Wings
11.2018 - 05.2021
- Directed front-of-house operations, ensuring customer service excellence.
- Supervised, trained, and motivated a team of servers, hosts, and bartenders.
- Resolved guest complaints promptly and maintained high satisfaction rates.
- Managed scheduling, labor cost control, and financial reporting.
Bartender, Server, Cashier, Party Coordinator
Buffalo Wild Wings, Applebee’s, Tyler’s Too, Tyler Skateplex
01.2006 - 01.2018
- Delivered strong customer service and upselling in fast-paced environments.
- Organized events, engaged with customers, and ensured positive experiences.
Education
High School Diploma -
Bullard High School
Bullard05.2009
Skills
- Customer service management
- Team leadership & staff training
- Conflict resolution & problem solving
- Customer retention strategies
- Service quality metrics & reporting
- Policy & procedure development
- CRM systems & call monitoring
- Effective communication & relationship building
- Multi-channel support (in-person, phone, email, online)
- Scheduling & performance management
Certification
TABC
Managers Food Handlers
Timeline
Assistant General Manager
The Catch
01.2025 - Current
Customer Service & Retail Manager
Gator Waders
01.2022 - 01.2025
Assistant Food & Beverage Manager
Willow Brook Country Club
05.2021 - 02.2022
Restaurant Manager
Buffalo Wild Wings
11.2018 - 05.2021
Bartender, Server, Cashier, Party Coordinator
Buffalo Wild Wings, Applebee’s, Tyler’s Too, Tyler Skateplex
01.2006 - 01.2018
High School Diploma -
Bullard High School
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