AMBER SAINT JOY
Baldwinsville,NY
Summary
Results-driven professional with extensive experience in program management and coordination. Proven track record of delivering high-impact projects and fostering strong team collaborations. Adaptable and reliable, excelling in dynamic environments and consistently achieving targeted outcomes. Adept at leveraging strategic thinking and problem-solving skills to drive operational efficiency and exceed organizational goals. Exceptional communicator with the ability to convey complex ideas clearly and effectively across diverse audiences, build rapport with stakeholders, and facilitate productive dialogue within teams and organizations.
Overview
7
7
years of professional experience
Work History
Program Coordinator
Department of Parent and Family Services at Syracuse University
05.2023 - Current
- Work with the Director to schedule, secure presenters for, and market the parent and family component of Syracuse Welcome new student orientation
- Schedule virtual/online educational opportunities for parents/families in support of student development and success, to foster connectivity
- Provide information, resources, and referrals for parents and families by addressing their questions and concerns via phone and e-mail
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Contribute to the departmental communications plan by monitoring activity on four or more parent-administered Facebook groups, to share trending issues with Directors and other divisional and University-wide leadership.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Supervise a staff of 10 students, formerly known as Family Support Navigators, to better guide parents, families, and supporters of new matriculated students.
First Year Seminar Instructor
First Year Seminar at Syracuse University
08.2023 - 12.2023
- Instructed freshman seminar with 19 students, focusing on campus life transition, identity exploration, and fostering inclusive community.
- Utilized guided conversations, experiential activities, and written assignments to engage students in understanding campus dynamics.
- Developed innovative curriculum materials tailored to address unique learner needs, resulting in increased engagement during seminars.
- Collaborated with a student Peer Leader to enhance campus belonging and support network.
- Improved student comprehension by incorporating diverse teaching methods and multimedia presentations.
- Led weekly classes and conducted office hours to provide academic and personal support for students.
Assistant Hall Director
SUNY Oswego Residence Life and Housing
08.2021 - 05.2023
- Oversee a complex community with 250 first-year students and 200 upper-division students to create an environment where students can feel at home
- Supervise a staff of approximately 10-22 undergraduate students, and co-supervise 15 resident assistants to maintain an inclusive work environment
- Facilitated training for both professional staff and student staff in personal development, professional duties, and diversity to better support residents and families from all backgrounds
- Create schedules for student staff and manage payroll reports to create order within the workplace
- Host educational and social programs for residents to help foster community
- Serve on on-call rotations and help assist resident assistants in incidents within the residential halls to ensure students’ safety and provide support.
- Delivered exceptional customer service to residents, families, and guests during high-traffic events such as orientation, move-in weekend, and family weekends.
- Established strong collaborative relationships and worked well with students, faculty and staff.
Marketing & Communication Intern
Wellhouse Ministries Inc.
01.2021 - 05.2021
- Communicate with the marketing director and non-profit director by strategizing for future events to make sure everything is organized and prepared
- Adapted to new software by creating live stream events for over 100 participants and editing videos for prospective funders and supporters.
- Enhanced internal communication by drafting and editing newsletters, emails, and other announcements.
- Developed engaging content for social media platforms to increase brand visibility and enhance audience engagement.
- Conducted research on industry trends and competitors, providing valuable insights for strategic planning.
Resident Assistant
SUNY Oswego Residence Life and Housing
08.2018 - 05.2021
- Oversee 22 residents which provides assistance and guidance to their everyday needs
- Collaborate with fellow staff to plan events and activities to provide additional participation and involvement on campus
- Manage diverse sets of students, which ensures the ability to handle conflict resolutions promptly
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
Orientation Leader
New Student Orientation at SUNY Oswego
02.2019 - 01.2020
- Facilitated small groups between 10-15 first-year students to create long-lasting relationships
- Aided with event setup to allow programs to run smoothly
- Participated in comprehensive training programs to develop exceptional leadership skills applicable to the role of an Orientation Leader.
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
- Worked closely with faculty members to ensure accurate information was disseminated during orientation sessions.
- Ensured student success by providing resources, guidance, and support throughout the orientation process.
Education
Master of Arts - Strategic Communication
State University of New York At Oswego
Oswego, NY05.2025
Bachelor of Arts - Communication and Social Interaction
State University of New York At Oswego
Oswego, NY05.2021
Skills
- Program management
- Office administration
- Anticipatory problem-solving skills
- Strategic planning
- Volunteer program oversight
- Critical thinking
- Effective public speaking
- Strategic communications
- Interpersonal communication
- Training facilitation
Leadership & Service
Itanwa Orinwa Graduation Committee Member
Syracuse University
- Supported the planning and execution of a cultural graduation ceremony celebrating the achievements of students of color at Syracuse
University. - Assisted in event logistics, including organizing timelines, creating spreadsheets, and coordinating volunteer roles and assignments.
- Contributed to the selection process for both the student speaker and keynote commencement speaker, ensuring diverse and inspiring
representation. - Collaborated with committee members and campus partners to develop an inclusive and empowering celebration experience.
- Maintained detailed communication and planning documents to ensure smooth execution and volunteer coordination.
University Appeals Board
Syracuse University
- Served as a staff representative on the University Appeals Board for Community Standards, reviewing student conduct appeals per Syracuse
University’s Student Conduct System. - Analyzed appeal submissions, case records, and hearing documentation to assess validity based on procedural fairness, new evidence, and
appropriateness of sanctions. - Collaborated with students, faculty, and fellow staff members to deliberate and reach fair, policy-informed decisions regarding sanctions and
case outcomes. - Participated in confidential deliberations to determine whether to uphold, modify, or overturn original conduct decisions.
- Ensured adherence to university policies while promoting educational and equitable outcomes in the student conduct process.
Senior Class Marshal Selection Committee Member
Syracuse University
- Participated in the selection process for Syracuse University’s Senior Class Marshals for the Class of 2026.
- Reviewed applications from prospective Senior Class Marshals, evaluating leadership experience, academic achievement, and community
involvement. - Conducted and participated in structured interviews to assess candidates’ potential to serve as representatives of the senior class.
- Collaborated with university staff and fellow committee members to select two students who embody the values, spirit, and excellence of
Syracuse University. - Maintained confidentiality and exercised sound judgment in the selection process, contributing to a fair and holistic evaluation experience.
Marketing Committee Member
College Student Personnel Association of New York State Jan 2023 - Nov 2023
- Collaborate with the CSPA-NYS Communications Team to create a social media plan to coordinate social media accounts according to the
conference - Work with all other subcommittees on the conference planning team to promote events
- Develop a comprehensive planning timeline outlining all required activities of the committee to meet specified deadlines
Timeline
First Year Seminar Instructor
First Year Seminar at Syracuse University
08.2023 - 12.2023
Program Coordinator
Department of Parent and Family Services at Syracuse University
05.2023 - Current
Assistant Hall Director
SUNY Oswego Residence Life and Housing
08.2021 - 05.2023
Marketing & Communication Intern
Wellhouse Ministries Inc.
01.2021 - 05.2021
Orientation Leader
New Student Orientation at SUNY Oswego
02.2019 - 01.2020
Resident Assistant
SUNY Oswego Residence Life and Housing
08.2018 - 05.2021
Master of Arts - Strategic Communication
State University of New York At Oswego
Bachelor of Arts - Communication and Social Interaction
State University of New York At Oswego
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