Amber Sajdak
Ashland,WI
Summary
Dedicated Branch Operations Manager with a hands-on leadership style. Focused on increasing efficiency, streamlining procedures, and boosting employee morale. 10 Years of progressive customer service and sales experience. Consistently demonstrates a strong ability to manage multiple priorities with organization and dependability. Approaches challenges with a positive attitude and willingly takes on additional responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Branch Operations Manager
Fastenal
09.2020 - Current
- Implement organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
- Discuss FAST Solutions implementation plans, determine required resources, calculate timelines, and guide projects from conceptualization to implementation and maintenance.
- Maintain friendly and professional customer interactions to build and strengthen customer relationships.
- Strengthen inventory processes to balance supply needs with budget and space limitations.
- Train employees on proper procedures and strategies to improve productivity.
- Contact clients with past due accounts, prepare and send invoices to customers, process payments, and document account updates.
Sales and Leasing Consultant
Von Holzen Chevrolet Buick GMC
10.2019 - 05.2020
- Closed 5-10 sales per month by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Delivered engaging product demonstrations to highlight features and redirect objections to positive aspects.
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed strong rapport with customers and created positive impression of business to secure customer satisfaction and repeat business.
Sales Representative
Surfaces by Design
04.2019 - 10.2019
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Coordinated with subcontractors to facilitate on-time delivery of supplies and flooring materials.
Sales and Leasing Consultant
Ashland Ford Chrysler
06.2018 - 04.2019
- Closed 5-10 sales monthly by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Delivered engaging product demonstrations to highlight features and redirect objections to positive aspects.
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed strong rapport with customers and created positive impression of business to secure customer satisfaction and repeat business.
Sales Associate
Walmart
11.2017 - 06.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service Representative
West Corporation
11.2016 - 09.2017
- Received approximately 30 inbound customer calls related to credit cards and assisted customers with maximizing their benefits and increasing usage with company products and services.
- Recommended products and services to meet customers' credit card and banking needs.
- Updated account information to maintain customer records.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Server/Bartender
Green Mill Restaurant & Bar
12.2014 - 07.2016
- Maintained knowledge of and explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean, attractive and well-stocked bar area.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
High School Diploma -
Chequamegon High School
Park Falls, WINo Degree - Finance And Business
Northwood Technical College
Ashland, WISkills
- Microsoft Office Suite
- Strategic Planning
- Relationship building and management
- Process Improvement
- Attention to Detail
- Accounts Receivable
- Verbal/written communication
- Sales professional
- Customer Service
- Sales Development
- Product sourcing
- Purchase Order Management
References
- Guadalupe Martinez, General Manager, Fastenal, (715) 682-3151
- Jeff Von Holzen, Owner, Von Holzen Chevrolet Buick GMC, (715) 682-8141
- Jon Moore, Finance Manager, Ashland Ford Chrysler, (715) 682-8400
Timeline
Branch Operations Manager
Fastenal
09.2020 - Current
Sales and Leasing Consultant
Von Holzen Chevrolet Buick GMC
10.2019 - 05.2020
Sales Representative
Surfaces by Design
04.2019 - 10.2019
Sales and Leasing Consultant
Ashland Ford Chrysler
06.2018 - 04.2019
Sales Associate
Walmart
11.2017 - 06.2018
Customer Service Representative
West Corporation
11.2016 - 09.2017
Server/Bartender
Green Mill Restaurant & Bar
12.2014 - 07.2016
High School Diploma -
Chequamegon High School
No Degree - Finance And Business
Northwood Technical College