Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Salvador

Kailua-Kona,HI

Summary

Serviced-focused General Manager, Kitchen Supervisor, Deli Manager, Sous Chef, Merchandise Operations Lead dedicated to delivering positive customer experiences to promote loyalty and repeat business. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented Manager focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. An Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer and co worker relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated manager when meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ready to always learn new things in any field of work. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.

Overview

20
20
years of professional experience

Work History

Bell/Valet Attendant

Kohala Suites
05.2024 - Current
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Assisted in the training of new team members, ensuring consistent service quality across all attendants.
  • Welcomed arriving guests
  • Reduced wait times for guests with effective communication and coordination among valet team members.
  • Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
  • Collaborated with hotel front desk staff to ensure seamless arrival and departure experiences for guests.
  • Maintained cleanliness of valet area, contributing to a positive first impression for hotel guests.
  • Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
  • Provided excellent customer service by promptly greeting guests and assisting with any inquiries or special requests.
  • Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
  • Recorded make, model to front desk
  • Contributed to overall team success by willingly stepping in to assist colleagues during busy periods or absences.
  • Provided punctual, polite valet services to uphold professional standards.
  • Helped guests unload and load luggage.
  • Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
  • Answered guest's questions about property amenities and services.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Delivered above and beyond service to VIP guests at property.
  • Responded to customer requests efficiently and with knowledgeable assistance.

General Manager

Jamba Juice Hawaii
04.2024 - Current
  • Managed budget implementations, employee reviews, training and schedules
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Line Cook

Hilton Grand Vacations Club At Kingsland
05.2023 - 05.2024
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Verified proper portion sizes to consistently attain high food quality standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Managed inventory and ordered food and supplies to maintain adequate stock.

Merchandise Operations Leader

Petco
05.2023 - 11.2023
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Developed and implemented successful strategies to increase sales and profits.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Greeted customers and directed to requested products.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Interacted with guests in friendly and knowledgeable way.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Stocked shelves to match planogram images and instructions.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Transported merchandise pallets to move in warehouse.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Managed timely and effective replacement of damaged or missing products.
  • Prepared and checked outbound shipments for accuracy.
  • Greeted store customers and discussed needs.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Recorded daily activities for inventory control.
  • Received new stock and input values into computer system.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Worked with customers to pack items according to specific desires and requirements.
  • Maintained store assets with effective loss prevention strategies.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Located needed merchandise in inventory using Microsoft and Zebra software and placed on skids for transport to shelves.
  • Developed plan-o-grams and layouts that maximized sales.

General Manager

Genki Sushi USA
01.2022 - 05.2023
  • Managed budget implementations, employee reviews, training and schedules
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Did all hiring and interviews also ordering, inventory, schedule and pricing
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products or concerns
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Cook 4

Four Seasons Resort Hualalai
12.2018 - 04.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, stations and surfaces between tasks to avoid cross-contamination.
  • Took food orders from servers and cooked items quickly to complete order items together and served
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Inspected appliances, commercial fryers, and ovens to verify proper working order.
  • Met production requirements for banquet and outlets

Cook 3

Hilton Grand Vacations Club Kings Land
04.2021 - 01.2022
  • Prepared multiple orders during peak periods
  • Set up and prepared cooking for workstations during opening and closing
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Cooked food orders from servers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Communicated closely with servers to fully understand orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Transitioned between breakfast, lunch and dinner service.
  • Ordered, received and put away products and supplies to stock kitchen
  • Assisted co workers with prepping and line cook
  • Inspected appliances, commercial fryers, and ovens to verify proper working order.

Kitchen Manager

Lava Lava Beach Club
01.2019 - 03.2021
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Received food deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Cook 3

Mauna Kea Beach Hotel
12.2019 - 12.2020
  • Prepared multiple orders for restaurant and in room dining
  • Set up and prepared food and workstations during opening and closing
  • Took food orders from servers and cooked items quickly and efficient
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Maintained well-stocked stations with supplies including prep
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Grilled meats and seafood to customer specifications.
  • Handled portion control activities according to specified instructions provided by chef.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.
  • Transitioned between lunch and dinner service.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Set up work stations and prepped line station food for dishes to increase productivity during busy mealtimes.

Server

Hilton Grand Vacations Club Kings Land
07.2019 - 03.2020
  • Cultivated warm relationships with regular customers and returning
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns or liking
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing and payment processing
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Supervised restocking of ice cream bar, buffet and ala carte for lunch and dinner service.
  • Increased sales significantly by upselling higher-end products or happy hour to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Took food and drink orders sent to kitchen and bar

Deli Manager

Foodland Farms
05.2018 - 01.2019
  • Set schedules for Deli staff by planning and designating opening, mid and closing shifts and hours.
  • Controlled inventory costs by carefully managing portion control, waste and budget
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inventoried food products and associated materials on weekly basis.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Developed special promotions for the month to increase revenues.
  • Monitored food preparation, production and stock for quality control.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced customer service environments.
  • Controlled food costs and managed inventory every month
  • Set and oversaw monthly and special sales in deli department to stay within budget goals.

Executive Sous Chef

Waikoloa Luxury Cinemas
11.2017 - 03.2018
  • Plated every dish with attractive to meet strict restaurant standards and maintain stellar business reputation.
  • Established and updated staff schedules and assignments to optimize coverage of peak times.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Oversaw business operations, inventory control, and customer service for restaurant.
  • Developed menus, controlled food costs and oversaw quality, sanitation and safety processes.
  • Estimated food consumption and requisitioned food, selected and developed recipes, standardized production recipes for consistent quality and established presentation technique.
  • Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Practice FIFO
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Placed orders to restock items before supplies ran out.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Inventoried food, pantry and supply stock to prepare and plan vendor orders.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Collaborated with staff members, upper management and owners to create meals for large banquets.
  • Obtained fresh, local ingredients to lower grocery costs.
  • Generated employee schedules, work assignments and determined appropriate compensation rates.

Line Prep

Ippys Hawaiian BBQ
10.2015 - 01.2018


  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained spotless and tidy kithen emptying trash receptacles and cleaning floors
  • Alerted customers that food orders were ready for pick-up.
  • Worked mostly on the line
  • Fried, grilled and saute

Lead Line Cook

Hilton Waikoloa Village
10.2009 - 01.2018
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures and cleanliness
  • Prevent cross-contamination
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Placed orders to restock items before supplies ran out.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Maintained well-organized mise en place to keep work consistent.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
  • Completed store opening and closing procedures.
  • Opened and closed restaurant on days when need to relieve lead cook.
  • Did restaurant orders and inventory

Cook 3

Mauna Kea Beach Hotel
07.2012 - 06.2015
  • Planned lunch, dinner, banquet functions and luau's in-house special events and catering.
  • Prepped for functions, luau, clambakes and outlets
  • Open and closed different restaurants
  • Ordered for outlets and functions
  • Did high volume covers
  • Ordered and received products and supplies to stock kitchen areas.
  • Relieved Cooks at higher level
  • Key holder
  • Able to operate a golf cart

Kitchen Manager

Blane's Drive Inn
09.2004 - 08.2008
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Followed standardized recipes set by owner for production of breakfast, lunch and dinner meals.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Purchased food and cultivated strong vendor relationships.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits

Education

High School Diploma -

Honokaa High School
05.2003

Skills

  • Food Preparation and Safety
  • Microsoft Windows
  • Order Supplies
  • Menu Planning
  • Vendor Negotiations
  • Inventory
  • Sales
  • Microsoft Outlook
  • Microsoft Internet Explorer
  • Food Preparation
  • Vendor Relations
  • Floor Set Design
  • Product Inventory Counts
  • POS Systems Knowledge
  • Store Maintenance
  • Window Displays
  • Cash Register Systems
  • Planogram Design
  • Hand Trucks
  • End Cap Placement
  • Stock Rotation
  • Merchandise Stocking and Replenishing
  • Merchandising and Promotions
  • Product Merchandising and Distribution
  • Workflow Coordination

Timeline

Bell/Valet Attendant

Kohala Suites
05.2024 - Current

General Manager

Jamba Juice Hawaii
04.2024 - Current

Line Cook

Hilton Grand Vacations Club At Kingsland
05.2023 - 05.2024

Merchandise Operations Leader

Petco
05.2023 - 11.2023

General Manager

Genki Sushi USA
01.2022 - 05.2023

Cook 3

Hilton Grand Vacations Club Kings Land
04.2021 - 01.2022

Cook 3

Mauna Kea Beach Hotel
12.2019 - 12.2020

Server

Hilton Grand Vacations Club Kings Land
07.2019 - 03.2020

Kitchen Manager

Lava Lava Beach Club
01.2019 - 03.2021

Cook 4

Four Seasons Resort Hualalai
12.2018 - 04.2022

Deli Manager

Foodland Farms
05.2018 - 01.2019

Executive Sous Chef

Waikoloa Luxury Cinemas
11.2017 - 03.2018

Line Prep

Ippys Hawaiian BBQ
10.2015 - 01.2018

Cook 3

Mauna Kea Beach Hotel
07.2012 - 06.2015

Lead Line Cook

Hilton Waikoloa Village
10.2009 - 01.2018

Kitchen Manager

Blane's Drive Inn
09.2004 - 08.2008

High School Diploma -

Honokaa High School

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