Amber Samotny
Wheeling,IL
Summary
Experienced photographer specializing in digital photography and client engagement at thru_browneyes photography. Known for delivering outstanding customer service and customized photographic solutions. Proficient in photo editing and effective communication, leading to high client satisfaction and successful projects. Committed to capturing meaningful moments.
Overview
7
7
years of professional experience
Work History
PHOTOGRAPHER
Thru_BrownEyes Photography
Wheeling, USA
04.2023 - Current
- Collaborated with clients to create custom photographic concepts that met their individual needs.
- Edited and retouched images to meet client expectations.
- Provided clients with edited digital files optimized for print and online use, ensuring satisfaction with final products.
- Delivered exceptional customer service throughout project lifecycle, fostering strong client relationships.
- Developed skills in shooting across diverse lighting conditions and environments to enhance image quality.
- Completed photography tasks independently in diverse settings.
- Applied basic photographic concepts of proper exposure and proper focus.
Office Manager
Apex Motorsports
Buffalo Grove, Illinois
04.2023 - Current
- Coordinated service appointments and managed daily workflow to optimize service department operations.
- Greeted customers, identified their needs and provided advice on automotive services.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Communicated with technicians to facilitate accurate diagnoses and ensure timely repairs.
- Provided repair cost estimates and discussed options with customers to enhance service transparency.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Maintained customer records and documented service history for future reference.
- Procured necessary parts for specific service jobs from suppliers or dealerships.
- Assisted in maintaining cleanliness of the shop area including organizing tools and equipment.
- Collected deposits or payments and arranged for billing.
SERVICE ADVISOR
Northshore Automotive
Wilmette, USA
11.2021 - 04.2022
- Delivered exceptional customer service, enhancing guest satisfaction through effective communication and resolution of concerns.
- Guided customers on automotive maintenance and repair options, ensuring informed decisions and fostering trust.
- Provided customers correct estimates of maintenance and repair costs.
- Educated customers on the importance of regular maintenance using manufacturer's guidelines as a reference.
- Scheduled service appointments for customers.
- Successfully maintained accurate records of customer visits, vehicle repairs and preventive maintenance services performed.
- Demonstrated proficiency in computer software programs used for tracking customer information, scheduling appointments, ordering parts and invoicing payment transactions.
- Engaged in active listening techniques in order to properly understand customer concerns about their vehicles.
- Greeted customers upon entrance to foster friendly and approachable atmosphere.
- Prepared repair orders and obtained necessary signatures to maintain company records.
- Addressed customer complaints with professionalism and empathy, contributing to positive service experiences.
- Maintained an organized work area that was conducive to efficient operations.
AFTER SALES PARTS MANAGER
Ferrari Lake Forest
Lake Bluff, USA
05.2019 - 11.2021
- Tracked orders, pricing, and availability using computer systems to ensure timely fulfillment.
- Developed strong vendor relationships to negotiate favorable purchasing terms for parts.
- Maintained accurate records of all parts received, shipped, returned or exchanged.
- Coordinated with vendors on pricing, availability, and resolution of damaged products.
- Answered phone calls promptly, providing price quotes and other information.
- Procured parts by issuing purchase orders to suppliers via internet and phone.
- Read catalogs and computer displays to determine replacement part stock numbers and prices.
SALES ASSOCIATE
7-Eleven
Lake Zurich, USA
01.2019 - 05.2019
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Engaged with guests to identify and address customer service needs proactively.
- Greeted customers warmly and offered assistance.
- Assisted customers with product selection to ensure customer satisfaction.
- Helped customers find and select products.
- Operated cash register and POS, ensuring accurate handling of purchases, refunds, and exchanges.
- Organized merchandise displays to enhance customer engagement and drive product interest.
- Ensured merchandise was properly labeled and organized for customer visibility.
- Performed cleaning tasks, keeping store neat and organized.
- Established a positive rapport with customers by delivering friendly, personalized service.
Education
ASSOCIATE IN ARTS (A.A.) - AUTOMOTIVE MAINTENANCE TECHNOLOGY
College of Lake County
Grayslake12-2015
Skills
- Photo editing
- Adobe photoshop
- Digital photography
- Social media
- Customer relationship management
- Client relations
- Client communication
- Customer service
- Time management
- Attention to detail
- Organization
- Estimate preparation
- Appointment scheduling
- Service scheduling
- Parts ordering
- Effective communication
Timeline
PHOTOGRAPHER
Thru_BrownEyes Photography
04.2023 - Current
Office Manager
Apex Motorsports
04.2023 - Current
SERVICE ADVISOR
Northshore Automotive
11.2021 - 04.2022
AFTER SALES PARTS MANAGER
Ferrari Lake Forest
05.2019 - 11.2021
SALES ASSOCIATE
7-Eleven
01.2019 - 05.2019
ASSOCIATE IN ARTS (A.A.) - AUTOMOTIVE MAINTENANCE TECHNOLOGY
College of Lake County