Amber Sampson
Wichita,KS
Summary
Motivated employee with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Groups Supervisor
Celebrity Cruises
Wichita, KS
10.2021 - Current
- Worked collaboratively with the leadership team, sales team, and agents to de-escalate situations, assist with projects, and provide necessary guidance and training support
Team Captain
Celebrity Cruises
Wichita, KS
06.2019 - 10.2021
- Succeeded in de-escalating situations, assisting with projects, and offering guidance to agents in collaboration with the leadership and sales teams
Senior Partner Advocate
Celebrity Cruises
Wichita, KS
12.2018 - 06.2019
- Provided exceptional service by booking group cruise reservations and servicing them. Assisted travel partners with meetings, parties, and event space requests
- Serviced head quarter accounts and provided assistance to individual agencies
- Provided support for agents and ship personnel by handling group travel protection, group assist calls, and ship assist calls in cases of missing onboard amenities
Partner Advocate
Celebrity Cruises
Wichita, KS
12.2017 - 12.2018
- Delivered exceptional service by booking group cruise reservations, servicing them, and assisting travel partners with meetings, parties, and event space requests
- Managed and serviced accounts while ensuring smooth sailing for the group
Customer Service Rep
Celebrity Cruises
Wichita, KS
12.2016 - 12.2017
- Provided outstanding customer service by booking and managing cruise reservations, as well as offering support to travel partners and guests
CNA/HHA
All Saints Home Care
Wichita, KS
06.2016 - 12.2016
- Provided in-home care to clients, enhancing their sense of comfort
- Assisted individuals in various tasks such as getting dressed, completing household chores, and preparing meals
Server
First Council Casino
Newkirk, OK
09.2014 - 06.2016
- Greeted guests, recorded orders, delivered food and refilled drinks while providing top-notch customer service
- Assisted in training new servers
Education
Associates of Science -
Cowley County Community College
05.2016
High School Diploma -
Eisenhower High School
05.2014
CNA license -
Wichita Area Technical College
07.2013
Skills
- Technical Skills
- Time Management
- Customer Retention
- Goal-Oriented
- Employee Motivation
- Project Management
- Staff Management
- Strategic Planning
- Training and mentoring
- Complex Problem-Solving
- Performance Improvement
Languages
English
References
- Jessy Martin, Manager at Celebrity Cruises, (754) 971-0913
- Carl Dutcher, Supervisor at Celebrity Cruises, (316) 258-5501
- Gail Thimesch, Childcare Client, (316) 871-4834
Accomplishments
- WAYS Award- 2019
- Circle of Excellence- 2022
Timeline
Groups Supervisor
Celebrity Cruises
10.2021 - Current
Team Captain
Celebrity Cruises
06.2019 - 10.2021
Senior Partner Advocate
Celebrity Cruises
12.2018 - 06.2019
Partner Advocate
Celebrity Cruises
12.2017 - 12.2018
Customer Service Rep
Celebrity Cruises
12.2016 - 12.2017
CNA/HHA
All Saints Home Care
06.2016 - 12.2016
Server
First Council Casino
09.2014 - 06.2016
Associates of Science -
Cowley County Community College
High School Diploma -
Eisenhower High School
CNA license -
Wichita Area Technical College