Amber Sanders
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Transworld systems
09.2023 - Current
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Manager
Nan & pops diner
06.2021 - 11.2023
- Managed daily operations of the organization, including directing personnel, budgeting, planning, organizing and scheduling activities
- Maintained professional working relationships and promoted open lines of communication with staff
- Developed talented team, participating in hiring, coaching, and performance management processes
- Tracked company inventories and ordered new products to replenish equipment levels
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes
- Worked with human resources regarding employee recruiting, hiring and terminating.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Front Door Host
Jai dining services
11.2022 - 07.2023
- Developed positive relationships with regular visitors through friendly conversations and personalized service offerings
- Handled cash transactions accurately and efficiently
- Managed reservations for dining rooms, private events, and banquets
- Displayed knowledge of local attractions, restaurants, transportation options., to assist guests in planning their stay
- Worked closely with other team members in order to effectively manage daily operations of the lobby area in a professional manner at all times
- Monitored security cameras to ensure the safety of guests on property premises
- Ensured compliance with safety regulations and procedures
- Greeted customers and provided excellent customer service
- Responded promptly to customer inquiries and complaints
- Provided a warm welcome to all guests upon arrival.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Provided patrons with estimated waiting times during peak service hours.
Appraiser
Runnels County Appraisal District
03.2017 - 11.2019
- Answered customer questions and provided information about findings.
- Visited site locations to assess value of [Description].
- Produced reports with detailed valuations.
- Documented condition and special features to provide accurate estimations.
- Maintained high work volume and tight deadlines.
- Inspected properties first-hand, collected measurements and reviewed historical documents to complete thorough evaluations.
- Completed inspections of properties and property improvements to determine market values.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Inspected new and existing properties and noted distinctive characteristics.
Cashier
Dollar General
10.2016 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
Shipping and Receiving Manager
Walmart
02.2014 - 04.2015
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Participated in ongoing training to enhance own job skills and knowledge
- Met deadlines while maintaining high-quality deliverables
- Identified ways to improve efficiency in operations and implemented process changes.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Pulled, verified, and packaged items for shipment.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Home Health Aide
Gerling home health
08.2011 - 03.2014
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Developed individual care plans for clients based on specific needs.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Administered medication as directed by physician.
Education
Bachelor of Arts (B.A.) - Elementary Education
Stephen F. Austin State University
Nacogdoches, TX12.2022
Associate in Arts (A.A.) - Education, Nursing
Cisco College
Abilene, Tx05.2020
Skills
- Complaint Resolution
- Information Security
- Scheduling
- Consultative Sales
- Account Updating
- Appointment Scheduling
- Data Collection
- Call Management
- Paperwork Processing
- Filing
- Microsoft Outlook
- Retail Store Support
- Medical Terminology Knowledge
- Proofreading
- Product Promotion
- Customer Service
- Staff Education and Training
- Money Handling Abilities
Certification
Presidents list
Contact - Skills
- Customer Relations
- Report Creation
- Microsoft PowerPoint
- Business Development
- Understanding
- Report Preparation
- Account Management
- Stocking and Replenishing
- Active Listening
- Staff Training
- Retail Sales Customer Service
- Microsoft Excel
- Microsoft Word
- Credit Card Payment Processing
- Money Handling Abilities
- Order Processing
- Team Development
- Route Dispatch
- Call Center Operations
- Call Triaging
Timeline
Customer Service Representative
Transworld systems
09.2023 - Current
Front Door Host
Jai dining services
11.2022 - 07.2023
Manager
Nan & pops diner
06.2021 - 11.2023
Appraiser
Runnels County Appraisal District
03.2017 - 11.2019
Cashier
Dollar General
10.2016 - 03.2017
Shipping and Receiving Manager
Walmart
02.2014 - 04.2015
Home Health Aide
Gerling home health
08.2011 - 03.2014
Bachelor of Arts (B.A.) - Elementary Education
Stephen F. Austin State University
Associate in Arts (A.A.) - Education, Nursing
Cisco College
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