Gary Sanderson
Burghill,OH
Summary
Experienced with with over 25 years of diagnosing and resolving technical issues efficiently. Utilizes strong problem-solving skills to provide timely support and enhance user satisfaction. Knowledge of various software and hardware systems ensures comprehensive technical assistance.
Overview
29
29
years of professional experience
Work History
Technical Support Specialist
Automated Packaging Systems
Streetsboro, OH
09.2014 - Current
- Deliver Tier 2 technical support for the full range of Automated Packaging Systems products, addressing issues at the component level to ensure operational efficiency.
- Perform software and programming support to customers and internal teams, enhancing service efficiency and offering competitive advantages to both clientele and the company.
- Utilize Salesforce for accurate logging of incidents, fostering detailed documentation of troubleshooting efforts and solutions for improved customer insights.
- Support the overarching systems approach of the company through technical expertise, guiding teams on the diversity of APS product lines and their intricate functionalities.
- Provide timely reporting of customer feedback and competitive market data, significantly contributing to customer satisfaction and strategic decision-making.
- Develop and maintain technical documentation to keep the Technical Services Support Team informed of current service challenges and engineering advancements.
Electronics Technician
Automated Packaging Systems
Streetsboro, OH
05.2010 - 09.2014
- Delivered comprehensive internal and external support for all autobagging machines, enhancing customer satisfaction via effective issue resolution.
- Executed through-hole and surface mount soldering and desoldering, showcasing precision and technical skills in assembly testing of circuit boards and electronic assemblies.
- Diagnosed and repaired machinery within the production area, ensuring quality control and effective functionality of equipment, thereby minimizing downtime.
- Conducted PLC programming and thorough testing of servo drives and motors, contributing to seamless operational performance and reliability.
- Collaborated closely with engineering teams to ensure accurate troubleshooting and fix implementation, which bolstered overall product performance and reliability.
Wiring Technician
Rapid Design Service
Warren, OH
01.1997 - 12.1999
- Performed wiring installation and assembly, contributing to the overall functionality and quality of electronic systems for various projects.
- Worked in close coordination with engineering teams to ensure specifications were met, leading to higher quality outcomes.
- Assured compliance with safety and quality standards throughout wiring processes.
Education
Associate degree - Electronics Engineering
ITT Technical Institute
Niles, OH05.1996
High School Diploma -
Labrae High School
Leavittsburg05-1994
Skills
- PLC Programming
- Software Installation
- Electronics Technology
- Customer Relationship Management
- Technical Documentation
- Soldering & Desoldering
- Troubleshooting & Diagnostics
- Interpersonal Communication
- Remote support
- Schematic reading
Timeline
Technical Support Specialist
Automated Packaging Systems
09.2014 - Current
Electronics Technician
Automated Packaging Systems
05.2010 - 09.2014
Wiring Technician
Rapid Design Service
01.1997 - 12.1999
Associate degree - Electronics Engineering
ITT Technical Institute
High School Diploma -
Labrae High School