Amber Sandoval
Tucson,AZ
Summary
Experienced Technical Support with a strong background in escalation and training department. Skilled in relationship management and meticulous documentation to optimize customer interactions. Recognized for enhancing team performance and operational efficiency in high-pressure settings.
Overview
15
15
years of professional experience
Work History
Tax Expert Lead
Intuit
Remote
12.2016 - Current
- I have held several roles at Intuit, including tax support expert, tax support lead, proservices lead, and currently a Tax Expert lead supporting tax experts. .
- I have assisted our technical escalations team as well as our lead training team and have continued to build my knowledge to better assist our customers and experts to the best of my ability and always aiming for first-call resolution.
Bilingual Universal Customer Agent
Comcast
Tucson
09.2015 - 06.2016
- Assisted with technical issues such as outages, bad signal levels, cable channel lineup, reconnections, etc.
- Completed new activations, prepared transfer orders or issued service technician visit orders using the program tools provided.
Inventory Specialist/Tech Support
Cricket Communications
Tucson
04.2010 - 02.2014
- Ordered, added, stocked, transferred, and received the equipment/devices to keep every location well stocked to meet sales goals.
- Handled warranty repairs and returns to manufacturers for credit or replacements.
- Covered manager role often and assisted with closing stores when needed.
- Audited inventory on a monthly basis
Education
High School Diploma -
Tucson HIgh Magnet School
Tucson05.2007
Skills
- Attention to detail
- Tech-oriented
- Communication skills
- Relationship management
- Great documentation skills
- Team Player
Accomplishments
- Recognized for exceptional customer service, complex problem solving and for demonstrating the ability to rapidly diagnose and establish root cause for complex customer issues.
- Regularly awarded for amazing feedback received through the voice of the customer.
Timeline
Tax Expert Lead
Intuit
12.2016 - Current
Bilingual Universal Customer Agent
Comcast
09.2015 - 06.2016
Inventory Specialist/Tech Support
Cricket Communications
04.2010 - 02.2014
High School Diploma -
Tucson HIgh Magnet School
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