Amber San Miguel
Clute
Summary
Dynamic professional with a proven track record in client relations and sales training, notably at Coldwell Banker. Excelled in expanding client bases and enhancing customer service, demonstrating exceptional time management and technical support skills. Achieved significant business growth through strategic client engagement and effective communication.
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
21
21
years of professional experience
Work History
Sales Agent
Coldwell Banker
08.2021 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
Office Manager
San Miguel Roofing
05.2013 - 08.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Receptionist
Dr. Kattegummula
05.2004 - 02.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Education
Associate of Science
Brazosport College
Lake Jackson, TXDiploma
Angleton High School
Angleton05.2004
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Customer service
- Time management
Timeline
Sales Agent
Coldwell Banker
08.2021 - Current
Office Manager
San Miguel Roofing
05.2013 - 08.2021
Receptionist
Dr. Kattegummula
05.2004 - 02.2010
Associate of Science
Brazosport College
Diploma
Angleton High School