AMBER SANTANA

• Assisted in coordinating project schedules and timelines to ensure efficient workflow.
• Supported project teams by organizing meetings and documenting actionable items.
• Maintained communication with stakeholders to facilitate collaboration and information sharing.

Key Objective was to attain Insurance License

• Excellent communication skills when discussing insurance review of policies with customers to ensure they were fully informed of their coverage options

• Use company software platforms to analyze customer coverage needs, write quotes, and issue policies

• High performer per remote team

• Build and maintain relationships with clients to support satisfaction.

•Leading provider of full-service solutions to a broad range of clients throughout the US and globally

• My leading Industries included: Military, Transportation & Logistics, Manufacturing and Construction

• Assist with alternate companies specific staffing needs

• Offered Comprehensive Search and Recruitment Services

•Placed top-level, senior-executive candidates with backgrounds matched specifically to key positions using a retained search approach

• Provide innovative and transformative customer care and customer experience solutions to the world's leading brand like Direct TV and AT&T

• Natural problem-solving and troubleshooting skills meet assigned metrics

• 61 WPM

• Provided first-tier technical support for customers inquiries, ensuring efficient issue resolution.

• Documented and tracked customer interactions using CRM systems to improve service quality.

•Participated in training sessions to improve product knowledge and technical skills.

• Familiarity/aptitude with Chrome OS, Android, Nexus, Play, and Google Applications (including Drive, Gmail, and Calendar)

• Excellent customer service skills including follow-up, verbal and written communication

• Pre-Sales

• Good problem solving, diagnosis and troubleshooting skills

• Ability to work independently and within a team

• Ability to prioritize and address multiple tasks in a dynamic work environment

• Superior attention to detail

• Ensure excellent customer satisfaction

• Assist users with Order Processing and General Inquiries

• Assist users on light technical issues via phone/email

• Respond appropriately to customer escalations

• Triage the Email Support Queue for routing to Tier 2, Partner, or Department

• Work with other agents to resolve or properly close help tickets

• Email Marketing

• Responsible to follow the direction of management and provide feedback

• All other tasks as assigned.

•Digital X-rays, CEREC CAD/CAM, CPS software, orthodontics, lab/ FedEx cases, and oral surgery.

• Pediatrics chairside, Parent instruction and child interaction, OSHA regulation, Dentrix and Orthodontics.

•Four and six handed dentistry, opening/closing office and leadership skills

• Assisted in surgery, front office experience and running back office flow

• Mesial/Distal specific X-Rays, temporary restoration and sterilization.

• Answer phones, production, reports, insurance, confirm appointments with multiple doctors, purge files, and back office.