Amber Sargent
Holland,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Lunchroom Supervisor
Zeeland Public School
08.2021 - Current
- Maximized team productivity by expertly delegating tasks to other team members.
- Promoted positive atmosphere among students during lunch periods through active engagement and interaction.
- Restock condiments, beverages, and utensils per expected use levels.
Cash Officer
Meijer
09.2019 - 08.2022
- Utilized POS System to enter customer transactions and accurately record all sales.
- Assisted in training new employees on cash office procedures, contributing to more efficient work environment.
- Entered figures using 10-key calculator to compute data quickly.
- Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
Assistant Manager of Customer Service
Meijer
04.2019 - 08.2022
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted in hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Took ownership of customer issues and followed problems through to resolution.
- Established clear communication channels between staff members, fostering cohesive work environment conducive to collaboration.
Member Service Representative
Consumers Credit Union
06.2012 - 07.2015
- Educated and engaged customers with new bank products and services.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
- Served as mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Sales Manager
A & M Cleaning Solutions
11.2010 - 06.2012
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Facilitated business by implementing practical networking techniques.
Customer Service Representative
Flagstar Bank
05.2006 - 11.2010
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
- Explained very technical financial information to applicants in easy to understand language.
- Collaborated with underwriters to expedite loan approvals and close deals in timely manner.
Education
Small Business Management and Entrepreneurship -
BAKER COLLEGE
Muskegon, MI06.2005
Skills
- Manages time efficiently by prioritizing tasks
- Maintains effective performance under pressure
- Adapts successfully to changing situations & environments
- Able to motivate and direct others
- Ability to express ideas clearly and confidently
- Critical Thinking
- Staff Management
- Customer Service
- Hiring and Onboarding
- Task Delegation
Timeline
Lunchroom Supervisor
Zeeland Public School
08.2021 - Current
Cash Officer
Meijer
09.2019 - 08.2022
Assistant Manager of Customer Service
Meijer
04.2019 - 08.2022
Member Service Representative
Consumers Credit Union
06.2012 - 07.2015
Sales Manager
A & M Cleaning Solutions
11.2010 - 06.2012
Customer Service Representative
Flagstar Bank
05.2006 - 11.2010
Small Business Management and Entrepreneurship -
BAKER COLLEGE
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