AMBER SATMARY
Bridgeport,CT
Summary
Customer Experience Specialist with a proven track record at Orange County Tax Collectors, demonstrating exceptional communication and transaction processing skills. Key contributor to compliance with health and safety regulations at Thomas E. Carroll Nutrition Center, showcasing a strong commitment to operational excellence. Known for blending interpersonal communication with effective problem-solving to enhance efficiency in service delivery. Career goals include driving further improvements in customer satisfaction and operational processes.
Overview
11
11
years of professional experience
Work History
customer service specialist II
Orange county Tax Collectors
Orlando
01.2022 - 11.2024
- Greet and assist customers at the Tax collectors office or over the phone
- Provide information regarding driver’s licenses, vehicle registration, and titles
- Resolve customer inquiries or direct them to the appropriate department
- Process applications for driver’s licenses, permits, and identification cards
- Verify and process vehicle registrations, titles, and renewals
- Accept and record payments, including cash, checks, and credit card transactions
- Maintain accurate records of transactions in compliance with local and state regulations
- Ensure proper documentation is submitted and stored according to policy
- Review applications and documents to verify compliance with state and federal laws
- Stay up-to-date on changes to Tax collectors regulations and procedures
- Operate computers, databases, and other office equipment to process transactions
- Use Tax collectors-specific software to input, retrieve, and update data
- Administer vision and written tests for driver’s license applicants
- Issue license plates, decals, and other DMV collector-related items
- Assist with office duties, such as filing, photocopying, and managing supplies
Cafeteria Aide 1 on Special Assignment
Thomas E. Carroll Nutrition Center
Bridgeport
01.2018 - 07.2022
- Direct assistant to production plant manager
- Responsible for maintaining daily attendance of over 100 Food and Nutrition Service employees
- Scheduling and staffing of cafeteria aides
- Communicating with vendors to obtain produce and dairy orders
- Ensuring that all Federal and State Nutritional Guidelines are followed and executed
- Enforcing health and safety regulations by ensuring proper temperatures are kept and recorded by the schools
- Maintaining communication with building administrators, teachers, and employees to ensure proper preparation and service of meals
Pharmacy Clerk
Bridgeport Pharmacy
Bridgeport
01.2014 - 01.2018
- Responsible for opening and closing duties and setting up and balancing cash balances of register tils
- Inputting patient contact and insurance information
- Contacting hospitals and doctors' offices to request RX refills
- Checking prescription orders and preparing them for pick up, delivery, or mailing
- Recording inventory and checking expiration dates
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
Education
Diploma -
Central High School
Bridgeport01.2012
Skills
- Communication Skills
- Occupational Safety and Health
- Nutrition and dietetics
- Scheduling
- Health care
- Transaction Processing Skills
- Sales
- Cash Management
- Inventory Management
- Microsoft Office
- Effective Time Management
- Interpersonal communications
- Customer service
- Microsoft Teams
- Effective Team Coordination
- Problem-Solving Skills
Languages
Spanish
Professional
References
References available upon request.
Timeline
customer service specialist II
Orange county Tax Collectors
01.2022 - 11.2024
Cafeteria Aide 1 on Special Assignment
Thomas E. Carroll Nutrition Center
01.2018 - 07.2022
Pharmacy Clerk
Bridgeport Pharmacy
01.2014 - 01.2018
Diploma -
Central High School
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