Amber Sazegar
Canyon Country,CA
Overview
7
7
years of professional experience
Work History
Human Resources Assistant
Henry Mayo Newhall Hospital
01.2007 - 12.2009
- Organized new employee orientation schedules for new hires.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Processed employee termination paperwork at direction of supervisory staff.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
Customer Service Manager
Cellestis Inc.
01.2007 - 10.2009
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Associate
Celebrity Beauty Supply Store
01.2003 - 01.2007
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Timeline
Human Resources Assistant
Henry Mayo Newhall Hospital
01.2007 - 12.2009
Customer Service Manager
Cellestis Inc.
01.2007 - 10.2009
Associate
Celebrity Beauty Supply Store
01.2003 - 01.2007