Amber Scapellato
Athens,TN
Summary
Upcoming energetic business graduate pursuing a bachelor's degree in Business Administration with an emphasis in Accounting. Possess hands-on experience in Marketing and Accounting through multiple jobs and internship opportunities. Very driven and always wanting to learn new things.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
Prescient Assurance
New York City (Remote), NY
01.2022 - Current
- Managed over 1000+ clients ranging from SaaS, tech start-ups, and enterprises.
- Successfully onboarded clients to customer portal.
- Sent out engagement letters, follow-ups, and reminders through use of CRM software, including Jira.
- Tracked and generated excel spreadsheets with over 1000+ demographics of client data.
- Lead marketing including design of logos, partnerships, referrals, and discovering growth opportunities.
- Utilized communication platforms such as Slack, Teams, Basecamp.
Receptionist
Athens Small Animal Hospital
Athens, TN
03.2018 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
Seasonal Sales Representative
Bath & Body Works
Athens, TN
09.2019 - 01.2021
- Tailored sales approaches and techniques to specific clients need to increase marketing effectiveness.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
Bachelor of Science - Business Administration, Accounting
Tennessee Wesleyan University
Athens, TN05.2022
Minor - Spanish
Tennessee Wesleyan University
Athens, TN05.2022
Skills
- QuickBooks Experience
- Advanced in Microsoft Office including Word, Excel, and Powerpoint
- Advanced Knowledge of Social Media Platforms- Tiktok, Instagram, Facebook, Twitter, Youtube
- Spanish, Intermediate
- Relevant Lab Knowledge
- Previously CPR Certified
- Well Traveled Internationally, Diversity
Accomplishments
- Tennessee Wesleyan's Women's Soccer Team
- Created Dog Sitting Business Through Facebook
- Earned "Business Administration Award" in 2019.
Timeline
Customer Success Manager
Prescient Assurance
01.2022 - Current
Seasonal Sales Representative
Bath & Body Works
09.2019 - 01.2021
Receptionist
Athens Small Animal Hospital
03.2018 - Current
Bachelor of Science - Business Administration, Accounting
Tennessee Wesleyan University
Minor - Spanish
Tennessee Wesleyan University
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