Amber Scheuermann
Fountain,FL
Summary
Professional prepared for this role with a strong focus on customer service, cash handling, and transaction processing. Proven ability to work collaboratively within a team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mortgage Clerk
Panhandle Credit Union
05.2020 - 05.2023
- Correlating with Loan Officers to order appraisals, title work, insurance information, scheduling appointments for new loans, pulling and storing files from file vault, recording logs, ordering supplies, answering calls and assigning them to loan officers, satisfying mortgages and sending to the Clerk of Court to be recorded, processing wires to title companies, booking loans when loan processor is unable to in a reasonable time, training to be a processor
Teller/Member Service Representative
Panhandle Credit Union
07.2016 - 05.2020
- Assisted members with account inquiries, providing exceptional service and resolving issues promptly.
- Executed daily balancing of cash drawers, maintaining compliance with credit union policies.
- Identified opportunities for process improvements, contributing to streamlined workflows and enhanced member satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on service protocols and operational procedures to ensure consistency.
- Mentored junior representatives, fostering development of skills and confidence in role.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted with account openings and maintenance for clients.
Team Member/Key Holder
Dawson’s Yougurt and Fudgeworks
04.2014 - 12.2017
- Serving customers, cleaning the store, handling cash drawer, restocking products, opening and closing store, balancing cash drawer and vault
Education
Associate in Arts (AA) - Business Administration
Gulf Coast State College
Panama City, FL05-2026
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Cash Handling
- Microsoft Outlook
- Communication skills
- Office experience
- Bank Teller
- Customer Service
- Typing
- Financial Services
- Computer skills
- Time management
- Organizational skills
- Microsoft Office
- Sales
- Telephone skills
- Data entry
- Scheduling
- Customer and client relations
Certification
- CPR Certification
- Driver's License
Timeline
Mortgage Clerk
Panhandle Credit Union
05.2020 - 05.2023
Teller/Member Service Representative
Panhandle Credit Union
07.2016 - 05.2020
Team Member/Key Holder
Dawson’s Yougurt and Fudgeworks
04.2014 - 12.2017
Associate in Arts (AA) - Business Administration
Gulf Coast State College