Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Schneider

levittown

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

18
18
years of professional experience

Work History

Veterinary Assistant

VMCLI
04.2025 - Current
  • Assisted veterinarians during examinations and procedures, ensuring patient comfort and safety.
  • Maintained cleanliness of animal care areas, adhering to hygiene protocols and best practices.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Improved client relations through effective communication and education on pet health needs.
  • Followed safety protocols for handling animals.
  • Supported client communication by providing accurate information regarding pet care and treatments.

Supervisor

VCA Hospitals
08.2019 - 04.2025
  • Supervised daily operations, ensuring team adherence to safety protocols and operational standards.
  • Coordinated workflow among staff to enhance productivity and efficiency in service delivery.
  • Trained new employees on operational procedures, fostering a collaborative work environment.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

School Aide

James H. Vernon
09.2018 - 06.2019
  • Assisted teachers with classroom management and instructional activities to enhance student engagement.
  • Supported individual students with special needs, implementing tailored strategies for academic success.
  • Collaborated with educational staff to develop and implement effective behavioral intervention plans.
  • Maintained a safe and orderly classroom environment, ensuring compliance with school policies and procedures.
  • Organized educational materials and resources, streamlining access for both students and teachers.

Client Service Representative

Vetco Clinics Affordable Pet Healthcare
01.2013 - 01.2018
  • Developed and maintained strong relationships with clients, enhancing customer loyalty and retention.
  • Managed client inquiries across multiple communication channels, ensuring timely resolutions and satisfaction.
  • Trained new representatives on best practices in customer service, fostering a collaborative team environment.
  • Mentored junior staff on effective communication strategies to resolve complex client issues efficiently.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.

Secretary

Cd Of Ny INC
01.2007 - 01.2013
  • Managed scheduling and calendar organization for executives, ensuring efficient time management and meeting coordination.
  • Coordinated communication between departments, enhancing collaboration and information flow across the organization.
  • Developed and maintained filing systems, improving document retrieval efficiency and compliance with organizational standards.
  • Assisted in preparation of reports and presentations, ensuring accuracy and timely delivery of crucial information to stakeholders.
  • Streamlined office procedures, resulting in improved operational efficiency and reduced administrative bottlenecks.

Education

Liberal Arts

Nassau Community College
Garden City, NY
06-2013

Skills

  • Client communication
  • Appointment scheduling
  • Document preparation
  • Strong organization
  • File maintenance
  • Multitasking and time management

Timeline

Veterinary Assistant

VMCLI
04.2025 - Current

Supervisor

VCA Hospitals
08.2019 - 04.2025

School Aide

James H. Vernon
09.2018 - 06.2019

Client Service Representative

Vetco Clinics Affordable Pet Healthcare
01.2013 - 01.2018

Secretary

Cd Of Ny INC
01.2007 - 01.2013

Liberal Arts

Nassau Community College

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