Amber Schneider

Co-founded in 2016, our net worth reached $2.5M within 2 years. I traveled 11K miles to key ISO 1 Fire Departments to secure mass manufacture bids for our proprietary first responder safety device (US Patent 10206717) licensing under Ladder Lights. Drove marketing campaigns and social media advertising reaching over 1 million YouTube views. Co-coordinated Stout Industries’ Urban Emergency Response Team’s delivery of thousands of gallons of gas, diesel, and water to disaster victims of Hurricane Harvey, along with metric tons of building materials, clothes, and food.

Created the CS Support Strategy for scalable growth with enablement decks and resource collateral focusing on high risk and complex industry verticals in the firearms, automotive and CBD space. Lead organizational special projects defining and analyzing Customer Segmentation, Growth Strategy, and our weekly internal CS Newsletter for tech and industry updates. Met KPIs for 99% retention rate, sourcing client advocacy for PR case studies and referrals. Fluent across mid-market to global enterprise client growth and competitive intel, guiding internal and external client teams to optimize our open SaaS through tech and agency partner evangelism. Delivered monthly Product Roadmaps and bi-annual Strategic Business Reviews for comprehensive conversion analysis and project management within a named book of business.

Lead the North American territory for payments, fraud, and merchant finance partnerships through sales enablement, GTM strategic planning, and intense stakeholder change management. Hosted webinars, office hours, and remote network engagements at the peak of the pandemic. Promoted growth and monetization of existing partners such as PayPal, Stripe, and Signify through scalable enablement programs with industry-leaders. Worked closely with cross-functional teams from marketing, product, sales, and customer support to fully actualize channel referrals.

Consulted BigCommerce's merchant base to drive adoption of our proprietary shipping solution and best-fit alternative solutions within our global shipping partner network. Refined merchant lead lists and created custom targeted email nurture streams; responsible for onboarding, light technical trouble-shooting, product and partner expertise. Achieved 300% of target to goal in my final month. Provided on-call consultations to CS and Support teams.

Optimized client performance for 589 franchise accounts in my New York/ North East territory and consistently exceeded revenue-driven KPIs. Provided direct account ROI analysis, rate negotiation win-backs, business development solutions, and best practices consultation on all aspects of TrueCar services and products. Served as the conduit between corporate and my field team to ensure up-sell, retention and advocacy. Promoted within the first month to acquisition and management of national OEM Co-Op partnerships, newly released TrueCar Trade upsell, and consumer redemptions for Ford & USAA (grossing $2.4M). Triaged and resolved escalated CTAs, and documented compliance restructuring for company-wide Agile transition. 2018 President‘s Club nominee for outstanding service.

Fluent in end-to-end sales cycles including fraud prevention. Maintained a $64K MRR book of business; top 10% of nationwide Independent Monthly Revenue. Efficiently worked with field and support teams to develop our most under-served region by leveraging 500+ National Corporate Partners, NIADA leaders and marketing relationships. Successfully established expansion of SaaS portfolio services as a Pilot Specialist for Digital BDR role. Upsold strategic accounts Mobile First subscription websites, apps, and SEO packages. Created proprietary pitch, marketing collateral and sales process designed for churn reduction.

Specialized in outreach and marketing campaigns to drive both personal and team appointment-setting and walk-ins for a high volume franchise brand. Consistently held top Customer Service Index score, exceeded sales targets and managed average inbound response times in under 3 minutes. Selected to train at corporate, I qualified to sell newly released, top tier inventory revolutionizing Kia’s brand as a sports-luxury competitor. Negotiated contracts and maintained professional relationships with executive care.

Upheld Porsche standard for exceptional performance. Collaborated with service team members to assist with product information and provide outstanding delivery. Archived and restructured Service Records for greater processing efficiency. Processed and logged fuel, tolls, and mileage use for accounts in our Loaner Vehicle Program. Transported and delivered vehicles as necessary and expedited billing with our subcontracted vehicle and service providers.

Expert in “cradle to grave” sales and processing: vehicle selection, lien holder submissions, trade appraisals, payoffs, local and out-of-state titling and registration, funding, contract upsell, and delivery. Promoted high-paced client outreach and retention for both Sales and Service Departments. Produced monthly county Vehicle Inventory Tax reports, routine materials and shop expense reports, ancillary bill pay, and quarterly spend reports. Produced online marketing campaigns, selected vendor contracts and key listing details for aged and highlight inventory. Trained new hires. Reported an average of $700K annual profits as Inventory and floor plan Manager of 80-120 vehicles, $2.5M assets.