Amber Scholla
Chicago,IL
Summary
Accomplished CNA and Housekeeping Supervisor/Manager with a proven track record at UCLA Health, enhancing patient and guest satisfaction through exceptional time management and attention to detail. Skilled in team collaboration and problem-solving, significantly improved service quality and efficiency. Expert in multitasking and organization, adept at responding to emergencies with compassion and precision.
Overview
8
8
years of professional experience
Work History
CNA
Department of Human Services
06.2021 - 12.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Housekeeping Supervisor
UCLA Health
11.2019 - 05.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeping Manager
Lurie Children's Hospital
02.2017 - 10.2019
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
Education
No Degree - Science Education
Olive Harvey
Chicago Skills
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving
- Team collaboration
- Responding to emergencies
- Active listening
Timeline
CNA
Department of Human Services
06.2021 - 12.2024
Housekeeping Supervisor
UCLA Health
11.2019 - 05.2021
Housekeeping Manager
Lurie Children's Hospital
02.2017 - 10.2019
No Degree - Science Education
Olive Harvey
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