Amber Schrieber
Hospitality and business management
Largo,FL
Summary
Committed to delivering exceptional service, ensuring seamless operations, enhancing guests' satisfaction, and driving profitability. Strong focus on maintaining high standards of service, compliance, and sustainability to create an environment that exceeds expectations. Leveraging industry expertise to contribute to the organization's success and make a positive impact on both guests and the bottom line.
Knowledgeable with comprehensive background in operational management. Successfully led multifaceted projects and streamlined processes to enhance efficiency. Demonstrated strategic planning and team leadership to achieve organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Head Operations Manager
Sparkle Squad LLC
04.2021 - Current
- To ensure smooth operations, maintain high service standards, and drive business growth
- My key responsibilities included overseeing cleaning teams and conducting regular job inspections to ensure company quality standards
- Developing and managing employee schedules to meet client requirements efficiently
- Finalize all service agreements and contracts with future and existing clients
- Ensure accuracy and timeliness for invoices for clients
- Oversee collections and any payment issues
- Ensure adherence to health and safety regulations and company policies
Manager
Speggtacular Breakfast and Lunch
12.2016 - 04.2021
- To efficiently manage the daily operations of the restaurant, ensuring exceptional customer service, maintaining quality standards, maximizing profitability, and fostering a positive work environment that motivates the team members to excel
- My key responsibilities included ensuring the restaurant opens and closes on time and running proficiently during peak hours
- Ensure food quality and presentation meets company standards
- Resolve customer complaints promptly and professionally to ensure satisfaction
- Train staff to have a full knowledge of menu and beverages, train the staff to provide outstanding customer service and maintain a welcoming atmosphere
- Create and manage staff schedules to ensure adequate coverage
- Motivate and mentor team members in a positive work environment and reduce turnover
- Monitoring inventory levels, order supplies, and managing waste to control costs
Certified Trainer
Panera Bread
08.2012 - 12.2016
- As a Certified Trainer my objective was to maintain high standards of training, ensuring team members are well prepared to deliver excellent guest experiences
- My main objectives as a certified trainer were to promote team development, enhance skills and knowledge of new and existing team members
- Ensuring all team members meet Panera’s operational and service standards
- Actively participate in initiatives to improve team performance
Education
Associate of Applied Science -
Nashville State Community College
Nashville, TN01.2012
Skills
- Workforce Skill Enhancement
- Strategic Project Execution
- Performance Evaluation
- Employee onboarding
- Cross-functional teamwork
- Inventory management
- Public speaking
- Staff training and development
- Project management
- Performance assessment
- Teamwork
- Positive attitude
- Vendor management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of fifteen staff members.
- Documented and resolved guests dissatisfaction which led to a positive outcome with the guests.
- Resolved product issue through consumer testing.
- Saved the company $15,000 by aggressively negotiating with suppliers yearly.
Personal Information
Title: Manager
Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- Microsoft Office Specialist (MOS) Certification
Timeline
Head Operations Manager
Sparkle Squad LLC
04.2021 - Current
Manager
Speggtacular Breakfast and Lunch
12.2016 - 04.2021
Certified Trainer
Panera Bread
08.2012 - 12.2016
- ServSafe Food Handler's Certification
- CPR/AED Certification
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- Microsoft Office Specialist (MOS) Certification
Associate of Applied Science -
Nashville State Community College
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