Amber Schultz
Summary
Manager with a proven track record at Animal House Vet Clinic, enhancing operational efficiency and patient satisfaction. Excelled in staff management and strategic planning, significantly improving team performance and workflow. Skilled in budget oversight and schedule management, adept at fostering professional relationships and resolving concerns with empathy. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Practice Manager
Animal House Vet Clinic
09.2021 - 10.2023
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist
Mercedes Benz of Salisbury
01.2019 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with planning office events and meetings for smooth execution.
- Supported company correspondence by drafting and distributing memos and emails.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Education
High School Diploma -
James M Bennett High
Salisbury, MD06.2021
Skills
- Schedule Management
- Staff Management
- Practice Management
- Workflow Management
- Records Management
- Strategic Planning
- Electronic Health Records
- Payroll Administration
- Budget Oversight
- Supplies Ordering
- Medical personnel recruitment
- Bookkeeping
- Budgeting expertise
- Decision-Making
- Staff Supervision
- Staff Scheduling
Certification
- Training - Royal Canin online (vet talk) veterinary nutrition program
- Training - Hills Science Diet online (veterinary academy) veterinary nutrition program
- Training- Avimark veterinary software administrative training program
- Training- Zoetis Vet Scan laboratory equipment. Operate, Clean, Order needed supplies
- Training- Covetrus online ordering and billing system
Timeline
Practice Manager
Animal House Vet Clinic
09.2021 - 10.2023
Receptionist
Mercedes Benz of Salisbury
01.2019 - 07.2021
High School Diploma -
James M Bennett High
- Training - Royal Canin online (vet talk) veterinary nutrition program
- Training - Hills Science Diet online (veterinary academy) veterinary nutrition program
- Training- Avimark veterinary software administrative training program
- Training- Zoetis Vet Scan laboratory equipment. Operate, Clean, Order needed supplies
- Training- Covetrus online ordering and billing system
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