Amber Schuster
Manager
Clarksville,TN
Summary
With a proven track record and a career spanning various roles, I excel in time management and customer service, ensuring efficiency and satisfaction. My approach, blending attention to detail with exceptional team management, has consistently enhanced operational quality and customer loyalty. My flexibility and integrity have been pivotal in adapting to diverse challenges, achieving company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Delivery Courier
DoorDash
04.2021 - Current
- Drove safely at all times to avoid accidents and harm. Safety is number one concern.
- Completed on-time deliveries by choosing best and most efficient routes. Time management focused
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Followed company policies and procedures during shift.
- Operated vehicle safely in highly congested areas with no traffic violations. Clean driving record.
- Verified package information to check for accuracy and completeness.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- High volume averaging 200 deliveries weekly
Manager
Athena Greek Cafe
01.2023 - 07.2024
- Developed and maintained relationships with customers and suppliers through account development. Mentor employees, leading by example.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations. Working with absolute integrity.
- Accomplished multiple tasks within established timeframes. Great attention to detail and cleanliness.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Taking discipline action as needed.
- Defined clear targets and objectives and communicated to other team members. Lead strongly thru professional example.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set aggressive targets for employees to drive company success and strengthen motivation. Strong drive to upsell.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Strong skills in conflict resolution.
- Used industry expertise, 25 years customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Very flexible and reliable.
- Established team priorities, maintained schedules and monitored performance. Clearly communicated.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank. Use of POS system. Focus on organization and accuracy.
- Purchase, stock, rotate, label, store, and prepared adequate quantities of food, beverages, equipment, and supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately. Servsafe certified. Maintain 100 percent health score under supervision.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Built and leveraged community relationships to drive business and maximize catering programs. Maintain average of 5 outside events weekly.
- Maintained facility and grounds to present positive image. Willing to put in hard work and get my hands dirty.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Set clear expectations and created positive working environment for employees. Best to lead by example.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
Kitchen Manager
Golden Corral Buffet and Grill
03.2022 - 11.2022
- Checked and tested foods to verify quality and temperature. Minimum of 4 hour intervals
- Delegated food preparation duties and followed up to verify proper preparation and production of meals.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. Lead by example.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget. Stock, rotate inventory. Maintain proper supply.
- Oversaw food preparation and monitored safety protocols in all sections of kitchen. Trained staff in all aspects of safety and production. Bakery, Salad bar, Grill, Fryer, Oven, Steamer, Butcher.
- Maximized quality assurance by completing frequent line checks. Frequent rotation of freshest product to ensure customer satisfaction.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment. Great attention to detail. Ensure side duties were completed daily. Deep cleaning once weekly.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions. POS system. Deposits, computer reports.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts. Filling in when and where needed to insure proper flow.
- Motivated staff to perform at peak efficiency and quality. Employee of the month program. Lead by example.
Account Manager
1st Heritage Credit
09.2019 - 12.2019
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions/ available credit to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements. Wrote loan documents.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads. Mailed flyers.
- Met existing customers to review current services and expand sales opportunities.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Recorded accurate and efficient records in customer database. Maintain confidential records.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Responded to requests for new or increased open account credit limits. Retrieve, verify, and prepare documentation.
- Monitor accounts for delinquency. Contacted customers to discuss past-due accounts and negotiated payment plans/collection efforts.
- Prepared and submitted legal documents to initiate court proceedings.
Manager
Dunkin Donuts
06.2018 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations. Very high volume location.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Quality Control Inspector
Jostens
03.2018 - 06.2018
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Recorded inspection and test results on data sheets.
- Compiled, sorted and filed high volume of documents using numerical system.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Archived and disposed of documents according to established policies.
- Identified and resolved filing discrepancies.
- Operated office equipment to scan and copy documents.
- Located and retrieved requested documents in accordance with established policies.
Assistant Seasonal Manager
Dollar Tree
09.2017 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations. Retail environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. Placement of inventory to ensure maximum customer engagement and sales.
- Generated repeat business through exceptional customer service. Strong focus on upselling and teamwork especially during seasonal rush. Average upsell rate of 98%.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Filled in where needed.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Deposit. Cash register.
Quality Control Inspector
MS Companies
01.2017 - 09.2017
- Completed precise measurements using special tools.
- Operated and maintained testing equipment.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Examined products for imperfections and defects.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Recorded inspection and test results on data sheets. Attention to accuracy.
- Repaired faults, reassembled products, and completed additional tests. Completed assignments quickly, saving the company time and money.
Quality Control Inspector
Rainbow Inc
12.2013 - 05.2014
- Evaluated components and final products against quality standards and manufacturing specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Communicated with production team members about quality issues.
- Completed precise measurements using special tools.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Staff LPN
Gateway Medical Center
03.2007 - 01.2013
- Assisted with admissions, appointments, transfers, and discharges.
- Obtained patient vital signs and input/output measurements from inpatients. Documentation with electronic medical records.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management. Schedule procedures and obtain informed concent.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns. Refill medications.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Evaluated patient histories, complaints, and current symptoms. Assist physician with clinic.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, filing paperwork, and mailing monthly invoice statements to patients.
- Delivered emotional support to patients and families during challenging times.
- Management of INR and coumadin therapy.
Education
Certification - Nursing
TN Technology Center
Clarksville, TN12.2006
No Degree - General Studies
Austin Peay State University
Clarksville, TN2003
GED -
TN Department of Education
Clarksville, TN01.1997
Skills
- Attention to Detail
- Working Independently
- Time Management
- Customer Service
- Conflict Resolution
- Quality Control
- Critical Thinking
- Integrity
- Reliable
- Flexible
- Team Management
- Sales and Marketing
Certification
Servsafe Certification
Timeline
Manager
Athena Greek Cafe
01.2023 - 07.2024
Kitchen Manager
Golden Corral Buffet and Grill
03.2022 - 11.2022
Delivery Courier
DoorDash
04.2021 - Current
Account Manager
1st Heritage Credit
09.2019 - 12.2019
Manager
Dunkin Donuts
06.2018 - 11.2018
Quality Control Inspector
Jostens
03.2018 - 06.2018
Assistant Seasonal Manager
Dollar Tree
09.2017 - 12.2017
Quality Control Inspector
MS Companies
01.2017 - 09.2017
Quality Control Inspector
Rainbow Inc
12.2013 - 05.2014
Staff LPN
Gateway Medical Center
03.2007 - 01.2013
Certification - Nursing
TN Technology Center
No Degree - General Studies
Austin Peay State University
GED -
TN Department of Education