Amber Schutz
St. Marys,PA
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and focused, I have Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
16
16
years of professional experience
Work History
Administrative Assistant Scheduling
The Ima Group
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Scheduled claimants appointments for PA and NY.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Operator
GKN Sinter Metals
02.2018 - 12.2022
- Performed inspections
- Provided on-the-job training to newly hired workers
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Performed checks to identify problems
- Inspected machine parts with measuring tools.
- Loaded and unload ovens.
- Sized parts.
Customer Service Representative
Saint Marys Chevrolet
05.2015 - 07.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls
- Answered customer telephone call to schedule appointments to look at vehicles.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Called customers to see how there appointments went and see if they had any further questions.
Shift Supervisor
Rite- Aid
03.2007 - 08.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Uploaded trucks and stocked shelves.
- When manager was off, made schedules and did orders.
Education
Associate of Applied Science - Health And Beauty
Pennsylvania Academy of Cosmetology
DuBois, PA08.2007
High School Diploma -
Ridgway Area High School
Ridgway, PA06.2005
Skills
- Multi-Line Phone Systems
- Phone Call Answering
- Coordination
- Microsoft Office
- Taking Messages
- Customer Service
- Documentation
- Customer and Client Relations
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Telephone Answering
- Customer Assistance
- Verbal and Written Communication
Timeline
Administrative Assistant Scheduling
The Ima Group
01.2023 - Current
Operator
GKN Sinter Metals
02.2018 - 12.2022
Customer Service Representative
Saint Marys Chevrolet
05.2015 - 07.2017
Shift Supervisor
Rite- Aid
03.2007 - 08.2012
Associate of Applied Science - Health And Beauty
Pennsylvania Academy of Cosmetology
High School Diploma -
Ridgway Area High School