Amber Schwitzer
Westminster,CO
Summary
Experienced Property Claims Adjuster with a strong background in investigating, negotiating, and settling property claims. Proficient in assessing property damage, evaluating repair costs, and determining the validity of claims efficiently, while building positive relationships with policyholders. Committed to maintaining integrity throughout the claims process, and delivering fair and timely settlements. Skilled in negotiating payment plans and recommending settlement offers. Versatile and personable, able to stay calm and composed in stressful situations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
USAA
Colorado Springs, CO
07.2017 - Current
- Managed complex property catastrophe claims effectively.
- Investigated property damage claims to determine coverage and liability.
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Evaluated additional supplements
- Processed payments efficiently.
- Attended training sessions periodically for continuing education credits.
Internet Sales Manager
Subaru of Pueblo
Pueblo, CO
07.2016 - 01.2017
- Responded to phone inquiries about vehicles.
- Scheduled appointments through outbound calls, emails, and text messages.
- Established a comprehensive followup strategy that engaged over 50 prospective customers weekly, nurturing leads and directly contributing to a 30% increase in monthly sales conversions
- Analyzed customer data to identify trends in web traffic, purchases and other behaviors.
- Integrated third-party applications into the company's websites such as CRM software or analytics tools.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Utilized CRM tools to track customer interactions and sales conversions, optimizing for future marketing efforts.
- Maintained relationships and followed up with customers.
Insurance Agent
Pro Surance
Canon City, CO
01.2016 - 07.2016
- Facilitated coverage plans tailored for vehicle owners requiring SR-22 documentation.
- Maintained accurate records of all insurance transactions using computer software systems.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Scheduled meetings with prospective clients to discuss available products and services.
Internet Sales Manager
Wilcoxson Auto
Pueblo, CO
03.2013 - 12.2015
- Responded to customer queries concerning car-related information via multiple channels.
- Allocated client appointments to a designated sales associate efficiently.
- Maintained relationships and followed up with customers.
- Managed daily operations of internet sales department, ensuring effective online sales strategies.
- Monitored online customer inquiries and ensured prompt and professional responses to enhance customer satisfaction.
Life Skills Worker
Abraxas
Canon City, CO
07.2010 - 02.2013
- Led and mentored at-risk youth within a residential treatment environment.
- Executed treatment strategies, regulations, and behavioral guidelines.
- Facilitated group activities to help individuals practice communication, problem-solving, decision making and socialization skills.
- Participated in team meetings regularly to discuss client progress and share best practices.
- Collaborated with other professionals such as psychiatrists, psychologists and case managers to ensure quality services were delivered.
- Maintained accurate records of all interactions with clients including notes from sessions, phone calls and emails.
Administrative Assistant
Behavioral Clinical Services
Grand Junction, CO
04.2006 - 05.2009
- Scheduled appointments between clients and customers and internal staff members.
- Maintained accurate logs for outpatient time management.
- Administered testing for individuals with substance abuse issues.
- Compiled monthly progress reports.
- Delivered exceptional service to fulfill the needs of patients and staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Developed and maintained filing systems for confidential documents and records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Education
Bachelor of Arts - Social Sciences, Sociology
University of Northern Colorado
05.2002
Skills
- Excellent time management skills
- Claims processing
- Insurance regulations
- Claims investigation
- Settlement determination
- Excellent people skills
References
Available upon request
Certification
- Property and Casualty license
Timeline
Property Claims Adjuster
USAA
07.2017 - Current
Internet Sales Manager
Subaru of Pueblo
07.2016 - 01.2017
Insurance Agent
Pro Surance
01.2016 - 07.2016
Internet Sales Manager
Wilcoxson Auto
03.2013 - 12.2015
Life Skills Worker
Abraxas
07.2010 - 02.2013
Administrative Assistant
Behavioral Clinical Services
04.2006 - 05.2009
Bachelor of Arts - Social Sciences, Sociology
University of Northern Colorado
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