Amber Scott
Hueytown
Summary
Dedicated professional skilled in customer service, event setup, and inventory management. Proven ability to engage visitors and manage high-volume communications effectively.
Overview
16
16
years of professional experience
Work History
Skilled Laborer
City of Vestavia
Vestavia
06.2024 - 08.2024
- Assisted in the setup and cleanup of public events and community programs.
- Assisted in maintaining park facilities and recreational areas.
- Engaged with visitors to provide information about park programs.
- Evaluated recreation areas, facilities and services for results.
Customer Service Representative
Campaign Calling LLC
Pelham
02.2021 - 11.2023
- Managed high-volume outbound calls to engage potential customers.
- Educated customers about products and services to enhance understanding.
- Documented call details and maintained updated logs.
- Conducted outbound calls to residents for product promotions in specific areas.
Skilled Laborer
City Of Birmingham
Birmingham
03.2020 - 02.2021
- Assisted with different event setup and teardown as necessary; including sporting events, conventions, showcases, and programs.
- Maintained cleanliness and organization of concession stands and equipment, as well as operated cash registers and processed customer transactions efficiently.
- Engaged with customers to enhance their overall experience at events.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
CSR Warehouse Associate
Home Depot
McCalla
01.2019 - 01.2020
- Received and processed inbound shipments, ensuring accurate inventory counts.
- Communicated effectively with supervisors regarding inventory discrepancies or issues.
- Updated records of merchandise received or shipped out in the system database, monitored stock levels, and reported low supply levels to supervisors.
Collections Agent
T Mobile
Homewood
09.2012 - 10.2018
- Managed customer accounts to facilitate timely payments and resolve disputes.
- Communicated effectively with customers to negotiate payment arrangements and solutions.
- Contacted customers and explained debt management to encourage timely debt payments.
- Managed high-volume inbound calls to resolve customer inquiries promptly.
Banking Specialist/ Clerk
South State Bank
Birmingham
06.2008 - 07.2012
- Greeted customers and provided friendly customer service.
- Provided customer service and support to clients regarding banking products and services.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Managed cash register operations, balancing cash drawers at the beginning and end of shifts.
- Processed customer transactions efficiently and accurately using banking software.
Education
High School Diploma -
Jackson Olin High School
Birmingham, AL05.2008
Skills
- Excellent customer service skills
- Computer Skills
- Event setup
- Inbound/Outbound phone calls
- Software proficiency
- Inventory management
Timeline
Skilled Laborer
City of Vestavia
06.2024 - 08.2024
Customer Service Representative
Campaign Calling LLC
02.2021 - 11.2023
Skilled Laborer
City Of Birmingham
03.2020 - 02.2021
CSR Warehouse Associate
Home Depot
01.2019 - 01.2020
Collections Agent
T Mobile
09.2012 - 10.2018
Banking Specialist/ Clerk
South State Bank
06.2008 - 07.2012
High School Diploma -
Jackson Olin High School