Amber Scribner
San Antonio,TX
Summary
Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
As a Supervisor for a Retention Team you have to be able to drive performance and meet business needs. Which are abilities I have acquired in my time at Charter Communications.
Overview
4
4
years of professional experience
Work History
Residential Retention Agent
Charter Communications, Time Warner Cable
08.2022 - Current
- I learned from multiple growth opportunities to build and push the drive of agents to reach performance goals and succeeded
- I have learn and enveloped the skills to drive performance under pressure.
- Built constructive customer relationships to improve loyalty and recommendations.
- Identified changing customer needs and adapted service strategies to meet them.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Evaluated current customer retention strategies and recommended improvements.
- Developed new strategies for customer retention activities.
- Supported agents in improving service standards for optimized customer satisfaction.
Front End Associate
Walgreens
03.2020 - 02.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Science - Human Resources Management
Wilmington University
New Castle, DE05.2026
High School Diploma -
Judson High School
Converse, TX05.2021
Skills
- Performance Evaluation
- Cross-Functional Communication
- Persuasion Techniques
- Offer Development
- Documentation Abilities
- Documentation Skills
- Customer Relations
- Personnel Management
- Human Resources Support
- Training and Mentoring
- Time Tracking and Payroll Administration
- Retention Program Development
Languages
Spanish
Native or Bilingual
Timeline
Residential Retention Agent
Charter Communications, Time Warner Cable
08.2022 - Current
Front End Associate
Walgreens
03.2020 - 02.2021
Bachelor of Science - Human Resources Management
Wilmington University
High School Diploma -
Judson High School