Amber Sculac
Colorado Springs,CO
Summary
Dynamic operations professional with over 15 years of experience in inventory management, retail merchandising, call center collections, loss prevention, and team leadership. Expertise in designing efficient inventory systems, training high-performing teams, and implementing process improvements that drive measurable results. Strong commitment to customer satisfaction and operational excellence positions well for roles as a Customer Service Supervisor or Inventory Manager. Proven track record of enhancing productivity and fostering a collaborative work environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Element 54
07.2024 - 11.2024
- Represent brand at in-store demonstrations, events to increase awareness resulting in a 20% sales increase month over month.
- Deliver product demonstrations, address customer questions, close sales, track sample distribution and sales results.
- Collect customer feedback and share insights with marketing and field teams to improve targeting and messaging.
Inventory Manager
Kid to Kid
01.2023 - 12.2023
- Built, implemented and maintained inventory tracking for new and used merchandise, improving stock visibility and accuracy. Worked with front-end staff to adjust purchase policy as needed and increased customer satisfaction 30% in 6 months.
- Staged merchandise to franchise visual standards and optimized floor layout to increase sales and backstock layout for ease of restocking and tracking inventory levels.
- Performed regular audits, labeled and categorized inventory, produced management reports, and trained staff on inventory procedures.
Caregiver
Flourish Assisted Living
08.2023 - 11.2023
- Assisted residents with activities of daily living, mobility, scheduled appointments and accompanied clients as needed. Ensured all medication as taken properly and as needed, prepared meals and monitored client behavior.
- Maintained safe, clean-living environments; documented observed client behavior and reported any condition changes. Ensured detailed shift notes to ensure any concerns were properly addressed/changes in care made as needed for client well-being.
Assistant
Hard Working Hussey LLC
04.2021 - 08.2021
- Managed owner correspondence and scheduling; coordinated estimate appointments (avg. 2/day) and improved office workflows.
Marketing Manager / House Cleaner
C & H Services LLC
08.2019 - 02.2020
- Created and executed local advertising campaigns that added 25 new clients in the first 30 days.
- Performed on-site estimates and delivered residential services to meet client expectations.
Body Shop Assistant
Dennis Gonzalez LLC
10.2017 - 03.2018
- Scheduled estimates/repairs, maintained repair logs, organized parts and tools, and supported collections for overdue invoices.
- Reduced number of unpaid invoices by 60% in between Oct and Jan. and maintained 10% past due/uncollected invoices after this
Live-In Caregiver
Private Household
04.2016 - 06.2017
- Managed household schedules, bills/mail, travel arrangements, meal prep, laundry, and sensitive family communications while maintaining confidentiality.
Various Roles (promotions)
Ford Motor Credit Company
01.2001 - 10.2014
- Customer Service Representative — Auto Collections (Jan 2001–Apr 2007):Handled high-volume inbound/ outbound calls (avg. ~130/day). Reduced delinquency and credit losses for the company through effectively negotiating repayment of past due auto loans or repossession. Utilized skip tracing tools, and maintained FDCPA compliance.
- Dealer Service Analyst — Promotion — (Apr 2007–Mar 2012): Assessed credit risk, reviewed credit to determine risk and structure car loans while adhering to purchase policy and limiting risk to company. Monitored dealer portfolios, built relationships to increase dealer satisfaction and increase market share. Prepared management reports/presentations meeting all deadlines. Launched pilot program for remote was, identified all issues and the solutions well as best practices; implemented work from home full time for the originations department.
- Collections Team Lead — Loss Prevention —Promotion — (May 2012–Mar 2013): Supervised collections activities, enforced payment-plan compliance, approved escalated recovery actions. Coached/counseled employees as needed to achieve top performance Identified and implemented process improvements to reduce credit losses and increase both employee and customer satisfaction.
- Team Leader — Skip & Fraud Team — Lateral Promotion —(Mar 2013–Oct 2014): Led an 8–12-person team focused on skip tracing and fraud detection. Reduced the company’s credit losses by 18% through collections and vehicle recovery. Performed QA, training, and cross-functional coordination.
Education
B.S. - Psychology
Post University
12-2027
Skills
- Stock management
- Strategic visual presentation
- Leadership and mentoring
- Multi-line phone management
- Customer relationship management
- Skip tracing expertise
- Risk mitigation practices
- Six Sigma process optimization
- Skilled in MS Office and CRM tools
- Proficient in conflict management
- Documentation and reporting
- On-site event showcases
Accomplishments
- Launched a marketing campaign that increased C&H Services’ client base by ~25% in 30 days.
- Implemented inventory tracking and audit processes that improved stock visibility and reduced discrepancies.
- Launched work from home program reducing company operating costs.
- Trained and coached teams up to 12 staff, improving accuracy, compliance, and service delivery across retail and collections environments.
Certification
Six Sigma Green Belt, 2006
Timeline
Brand Ambassador
Element 54
07.2024 - 11.2024
Caregiver
Flourish Assisted Living
08.2023 - 11.2023
Inventory Manager
Kid to Kid
01.2023 - 12.2023
Assistant
Hard Working Hussey LLC
04.2021 - 08.2021
Marketing Manager / House Cleaner
C & H Services LLC
08.2019 - 02.2020
Body Shop Assistant
Dennis Gonzalez LLC
10.2017 - 03.2018
Live-In Caregiver
Private Household
04.2016 - 06.2017
Various Roles (promotions)
Ford Motor Credit Company
01.2001 - 10.2014
B.S. - Psychology
Post University